Community Manager

Community Manager at Acero North Valley Apartments

Overview:

The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community – both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.

Duties/Responsibilities

• Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
• Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
• Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses.
• Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
• Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
• Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
• Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
• Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
• Comply with all company policy, while demonstrating IDM’s Core Values.

Skills/Abilities:

• 3-5 years relevant property management experience required, preferably conventional.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player, willing to go the extra mile to provide concierge-level customer service.
• Effective communicator, both written and verbal.
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder.
• Well-versed in property management software and technologically savvy.
• Understanding of preventative and ongoing property maintenance.