Marcus Hotels & Resorts is seeking a Front Desk Agent to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Marcus Hotels & Resorts, a division of The Marcus Corporation, has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
What you will be doing:
• Check guests in and out of room.
• Input and retrieve information routinely from computer system. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Input all information into computer to communicate guest requests.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive at the hotel.
What we are looking for:
• Excellent customer service skills are required.
• Must be able to work 1st and 2nd shifts.
• Previous receptionist, customer service, front desk or administrative experience preferred.
We offer the following great benefits:
• Competitive Wages
• Insurance benefits to our associates after 30 days of full-time employment
• Flexible schedules
• Free employee meal
• Room discounts at and Marcus Hotels & Resorts properties
• Employee referral bonus program
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.