National Account Manager

AT3 Staffing is in search of a National Account Manager for an award winning organization in the Dayton OH area. The National Account Manager will serve as a single source of contact with servicing office by regions, targeted chains and key customers through managing service product programs. The National Account Manager will work closely with field offices and senior management staff.

RESPONSIBILITIES of National Account Manager:

• Serve as the single source contact with targeted chains and key accounts ensuring timely and accurate execution of contract programs such as: PM's, Start-Up's, Roll-Out's, Invoicing, etc.
• Work with the Key Accounts Sales Team and the Field Organization to minimize and/or resolve service issues.
• Work with cross functional teams to improve processes and productivity
• Facilitate business reviews with assigned key accounts
• Oversee and work with the Field Organization to manage customer expectations
• Assist in forecasting and planning renewals and contracts based on shifting trends.
• Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
• Set up and maintain pricing policies in order for the field technicians to process time and material service accurately and efficiently for standard branch pricing, key account pricing, regional deal pricing and local office pricing.
• Efficiently communicate customer requirements to the field technicians to ensure proper execution at the time of service.
• Work with customer and credit to resolve any financial situations.
• Manage 3rd vendor relationships through key accounts ensuring proper procedures are being followed
• Provide outstanding customer service through professional phone skills, emails and team involvement.

Qualifications for National Account Manager:

• Bachelor's Degree plus a min of three years customer service experience
• Proficient with Microsoft Office Products to include Outlook, Word, and Excel
• Requires strong interpersonal skills working with internal and external customers.