*POSITION PURPOSE *The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. This role demands a high level of focus in three areas; attention to detail (doing it right the first time), technical expertise (transaction workflows / policy & procedures), and engaged and courteous serviceFull and Part Time OpeningsESSENTIAL FUNCTIONS AND BASIC DUTIESDeliver outstanding member service. From the moment of contact (phone, internet, or in person) MSR will be fully engaged with the member providing their undivided attention on delivering superior service.Greets and welcomes members to the Credit Union in a courteous, professional, positive and timely manner.Receives share deposits and loan payments (ensuring the payments match balances due on account and are accurate when posting to loan).Cash share drafts/checks and process cash withdrawals accurately upon verification of signatures, endorsements, and member balances.Verifies transactions. Monitors deposit and withdrawal amounts; examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.Place holds on accounts for uncollected funds.Process transfers.Processes cash advances, MC credit card payments, cashier checks, money orders, savings bond redemption, wire transfers, stop payments.Post IRA contributions and withdrawals, open and close certificates of deposit.Open member accounts. (New accounts, shares, share draft, Christmas, Money markets etc.); ordering of member drafts/checks.Performs account changes and file maintenance as needed.Expected to maintain privacy of member's accounts.Assist members by answering questions, solving their issue/problems by listening and collecting data.Helps member to resolve bookkeeping and checking account problems.Balances Cash drawer and daily transactions at end of each shift.Investigates and resolves out-of-balance conditions. Reporting any discrepancy to the Lead MSR.Maintain an up to date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.Promote, explain, assist, issue and cross-sell other Credit Union services. (Electronic services in regards to online banking, bill pay, remote deposit, mobile; debit and credit cards, and money orders).Has a positive, respectful attitude with all staff and all management personnel.A team player.Performs any other duties as assigned.QUALIFICATIONSEDUCATION/CERTIFICATION:High School DiplomaREQUIRED KNOWLEDGE:Financial Services experience is preferred but not required