Senior Office Services Associate - Mon - Fri - 11:00am to 8:00pm

Job qualifications

• High school diploma or equivalent.
• Minimum 3 years' office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Supervision

• Number and title(s) of direct reports (if any): n/a
• Received: Lead Office Services Associate, Supervisor, Manager, Director

Job relationships

• Internal: This position works closely with the Office Services team
• External: Clients

Job duties
(* denotes an "essential function")

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• May train new Office Services Associates.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.

Physical/sensory requirements & environmental settings
Key to frequency codes:
R = Rarely (less than 0.5 hours per day) C = Continually (5.6 - 8.0 hours per day)
O = Occasionally (0.6 - 2.5 hours per day) N/A = Not Applicable
F = Frequently (2.6 - 5.5 hours per day)
Enter a frequency code in each space Indicated:
Physical requirements:
Sitting: R
Stationary standing: F
Walking: F
Ability to be mobile: F
Crouching: O
Kneeling/crawling: O
Stooping: O
Twisting: O
Turning/pivoting: O
Climbing: R
Balancing: R
Reaching overhead: O
Grasping: F
Keyboarding: F
Pinching: F
Pushing: F
Lifting: F
Typical weight:
5 lbs.
Typical weight:
5 lbs.
Maximum weight:
50 lbs.
Maximum weight:
50 lbs.
Other physical:
Sensory requirements:
Talking in person: F
Talking on the phone: F
Hearing in person: F
Hearing on the phone: F
Other sensory:
Environmental settings:
Safety (e.g., clothing, safety equipment):
N/A
Exposures (e.g., fumes, chemicals, vibrations, humidity, temperature, dust, noise, etc.):
Copier Noise
Operation of heavy equipment, tools, vehicles, etc.:
Paper cutter, toner, bindery equipment
Required hygiene standards (e.g., food handling, contaminated and/or sterile equipment):
N/A
Other environmental:
N/A
Statement of other duties
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.