Senior Account Manager - Healthcare & Retail Vertical (Hybrid)
35 West Wacker Drive, Chicago, IL, 60601, USA
As a Senior Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will leverage your deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities to develop innovative campaign strategies that maximize client ROI and market share.
You will foster a collaborative cross-functional team environment and guide them and your direct report to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability.
What You’ll Achieve
In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross-functional team to the successful execution of client programs that maximize ROI, identify new opportunities for revenue growth, and expand market share.
Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization.
Who You Are
You are a results-driven professional with a passion for marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes.
What You’ll Bring With You
Key Responsibilities:
- Work closely within the digital media team to apply an understanding of client objectives, consumer behavior, marketing principles, and Epsilon products, developing campaign and messaging strategy recommendations.
- Utilize Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and execute strategies that meet client needs and drive growth.
- Develop and manage client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
- Identify opportunities for program optimization and incremental revenue.
- Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
Requirements:
- Bachelor’s degree from a four-year college or university preferred.
- 7+ years of experience in Account Management, preferably in digital marketing or within an interactive agency.
- Proven experience in media planning, strategy development, and campaign execution.
- Exceptional client service acumen with strong presentation, communication, and writing skills.
- Strong proficiency in Excel, Word, and PowerPoint.
- Excellent multitasking abilities with experience managing multiple projects.
- A track record of working across teams and departments to achieve goals.
- Ability to think strategically and quickly adapt to changing circumstances.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.
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