Center Manager

Purpose of Position

Maintain an on-going commitment to the promotion of FlightSafety International’s image as the factory designated training organization. I For Lead Learning Centers: Ensure that Lead Learning Center responsibilities are provided to the appropriate Satellite Learning Center(s). I For Satellite Learning Centers: Ensure that proper coordination and communication with the Lead Learning Center is established and maintained.

Tasks and Responsibilities

• Planning/Positioning Activities: Plan, direct and organize Center’s activities to ensure FlightSafety International’s overall goals and objectives are achieved while providing Customers with a quality training experience.
• Seek new ways to improve Learning Center Operations, quality of training products and Learning Center profitability on a continuous basis.
• Establish quality objectives at the Learning Center that are in support of, and consistent with, the quality objectives established for Operations.
• Prepare the Center’s Business Action Plan (BAP) and updates.
• Exercise sound cost control measures. I Analyze and justify new training equipment, capital improvements, and personnel resources.
• Teamwork – Internal and External Activities: Establish and maintain a ‘Customer oriented’ business relationship with each Customer (company, client, vendor, aircraft manufacturer, etc.) impacting FlightSafety International’s business served at the Center.
• Communicate to Center teammates the importance of meeting Customer, statutory and regulatory requirements.
• Disseminate the quality policy throughout the Center. I Coordinate with the aircraft manufacturer(s) to ensure compliance with the respective training Service Agreement(s) while promoting and maintaining a spirit of teamwork and business partnership, where applicable.
• Interact with the Director of Regulatory Affairs, as necessary. Examples of interaction include, but are not limited to, identification of nonconforming training, regulatory self-disclosures, changes in Center Manager or Director of QMS/Quality Control (DOQ/QC), additions/deletions of training programs, identification of nonconformities that are regulatory in nature, etc.
• Interact with other management level personnel, i.e. Center Management Team, Functional Directors, other Center Managers, Corporate Management, etc.
• Coordinate support of simulators and other Flight Training Devices (FTDs) with the Supervisor of Flight Training Devices and the Simulation Systems Division (SSD).
• Coordinate courseware development in conjunction with Company guidelines and with the cooperation of the Courseware Support Functional Group.

Tasks and Responsibilities Continued

• Initiate marketing and sales activities, in conjunction with Company guidelines, and with the cooperation of the Marketing Functional Group.
• Documentation/Reports Activities: Provide pertinent data and information to Operations personnel. I Monitor and maintain Monthly Salary Management Report; report discrepancies, if any, to Salary Administration.
• Ensure that Learning Center Management Reviews are completed.
• Ensure the availability of resources necessary to implement and sustain the QMS including but not limited to the Preventative Action and Corrective Action processes.
• Ensure that the Quality Management System (QMS) is used to encourage continual improvement and compliance with all applicable regulations.
• Organize, direct the preparation of, and originate reports, proposals, bids, letters to Customers, and other written communication, as necessary.
• Utilize the SAP computer system to locate appropriate data concerning Customers, Instructors, training schedules, prospects, receivables, payables, and other data pertinent to the operation of the Center.
• Mentoring/Managerial Activities: Monitor and direct the management of expenditures associated with the Manager’s Fund.
• Monitor and approve Performance Appraisal preparations and appropriate merit increases for other supervisors on a timely basis. I Appoint Center teammates to the Learning Center Quality Team. I Interview prospective employees, evaluate and recommend employment.
• Provide project direction(s), set priorities and monitor staff achievement.
• Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.
• Coordinate and manage department staffing levels with approval from the V.P of Operations and/or Regional Operations.

Minimum Education

Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred.

Minimum Experience

• Ten (10) years of related experience.
• Five + (5) years of management experience.
• Minimum of six (6) months’ experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
• Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
• Experience related to operating and/or managing a small business or corporate cost center, desired.

Knowledge, Skills, Abilities

Basic office equipment (PC/Copier) I Basic office software (Access, MS Word, Outlook) I iOS devices