Family Housing Resolution Director

Job Title: Family Housing Resolution Director

FLSA Status: Full Time - exempt
Reports to: DMSS Director

Schedule: Standard Office

Supervises:

• Connection Center Director
• Housing Now Program Manager
• OSS Lead Case Manager
• Social Services Coordinator

Rate of Pay: $90,000 - $92,275 annually

Closing Date: 9/24/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

Function: The Family Housing Resolution Director achieves the goal of permanent housing solutions through delivering creative supports to families who are seeking resources such as diversion, rapid resolution, and sheltering or who are matched with rapid rehousing solutions through Housing Now and the Connection Center. This position provides oversight and innovative leadership to Housing Now, the Connection Center and their programs. Core activities include smooth functioning of programs through assessment, program planning, implementation, oversight and supervision of staff, interns and volunteers. This position includes regular internal and external reporting. This position provides critical support of dynamic partnerships with community partners, funders and government entities.

Duties and Responsibilities:

• Provide direct oversight and innovative leadership of The Salvation Army’s Housing Now and Connection Center programs.
• Provide oversight and direction of the former West Adams Corps/Service Center location including social services staff, food pantry, Energy Outreach Colorado, Safe Parking, Christmas assistance and other social service assistance as assigned, including facilities operations and maintenance.
• Develop efficient systems, protocols, and procedures for The Connection Center to ensure timely, trauma-informed, data-driven responses to the center’s callers. This includes development or modification of written and/or visual products.
• Facilitate relationships with outside agencies, business, faith-based communities, and government agencies as they relate to the Housing Now and the Connection Center programs which includes representing and ensuring adherence to all OneHome, MDHI, ESG and all other collaborations and funding sources including grant management.
• Maintain records and file reports.
• Facilitate program monitoring and improvement to ensure the highest quality service provision, while in alignment with The Salvation Army’s Denver Metro Social Services mission.
• Collaborate with other TSA staff in grant writing, grant billing and managing grants that fall under Housing Now and the Connection Center. Program oversight of contracts held by Housing Now, the Connection Center, and other grants/contracts as assigned, including timely review and approval of invoices for billing.
• Responsible for program budget management including monthly, quarterly and yearly budget planning. Works closely with TSA finance department.
• Ensure collaboration, communication and cooperation among various TSA programs/leadership and Housing Now/Connection Center staff and all other programs.
• Ensure training and task supervision of Connection Center staff, Housing Now team, social service program staff, volunteers and interns assisting with all aspects of the program including reporting, training, etc.
• Support and leadership of program partnerships and grants and grant management.
• Complete and adhere to Housing Now and Connection Center budget.
• Lead the development and ensure the implementation of program policies and procedures.
• Provide oversight to accounting processes, implementing appropriate controls with The Salvation Army regulations, and adhering to partner organizations’ policies for reimbursement.
• When appropriate, act as the point of contact between The Salvation Army and partner organizations and entities.
• Responsible for approving and submitting time sheet and time off requests for direct supervisees and ensuring program supervisors are following appropriate procedures in accordance with internal policies and UltiPro software.
• Support TSA Human Resources in investigations, staff complaint/grievances, annual evaluations, managing team dynamics and other duties to ensure high functioning teams.
• As appropriate, provide training and weekly supervision of various teams in best practices for Diversion, Rapid Resolution, Rapid Rehousing, WellSky, HMIS and others and all other policy and procedural changes in the future.
• Ensure Housing Now and Connection Center staff to prepare monthly statistical reports as required for various contracts, program monitoring, and evaluation to the Denver Metro Social Services Director.
• Facilitate the coordination and referral of appropriate emergency assistance responses and Continuum of Care for homeless families as it relates to TSA programs, community partner agencies and other collaborations.
• Coordinate events to benefit program participants (i.e. Christmas Adopt a Family) as applicable.
• Work to resolve any community grievances or concerns related to programs of oversight.
• Support case management as needed to achieve various program objectives.

Qualification and Education Requirements:

• Bachelor’s degree in social service field, required.
• Prefer a Master’s degree in related fields of social work, human services, program management, psychology, etc.
• 5 years of experience serving unhoused populations and providing case management through trauma-informed care, required.
• 4 years of experience providing supervision to diverse teams, required.
• At least 5 years of experience working with non-profit or faith-based organizations, preferred.
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.
• Continued employment will be contingent on a biennial (every 2 years) background check that is processed in accordance with The Salvation Army’s policies.
• If the position includes driving responsibilities, an annual MVR will be processed in accordance with The Salvation Army’s policies.
• If the position requires driving, a minimum of 21 years of age for insurance provision, along with the possession of a valid in-state driver’s license is required.

Physical Requirements:

• Ability to maneuver, ability to remain in a stationary position, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)