Senior Housing Services Manager

Join the team dedicated to providing affordable housing solutions across North Texas.

DHA, Housing Solutions for North Texas’ mission is to provide affordable, quality housing and access to supportive resources across the region. As a Senior Housing Services Manager at DHA, you play a key role in accomplishing the agency’s goals by supporting the administration of a 17,000 Voucher Program. You will be responsible for the compliance, performance and supervision of the Housing Voucher Program staff.

Enjoy these benefits when you join the DHA team!

• Flex Work: 4.5 or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program: Financial, Legal, Mental Health and Counseling
• Medical, Dental and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance: Short- and Long-term Disability Plans

Key Responsibilities

• Manages/directs the activities of the HCV Programs Department through delegation, managerial support and work supervision of staff members
• Resolve program service and procedure issues. Respond to landlord and client inquires/complaints
• Directs the development of performance standards. Evaluates and monitor staff performance. Counsel, coach and train staff members; approve promotions/terminations
• Meets regularly with HCV staff to offer support and guidance, develops recommendations and directs the implementation of solutions
• Provides oversight of tenant certification and terminations
• Conducts management reviews for quality control purposes. Develops and approves recommendations for improving operations and processes for the department
• Achieves program-wide utilization rate of 97%. In accordance with the Administrative Plan, selects/places 98% of applicants on wait list. Admits eligible families in compliance with HUD requirements
• Ensures that all participant files and 98% of annual recertifications/inspections are completed accurately and in a timely manner
• Monitors PIC indicators while ensuring 95% family record reporting rate. Establishes process to achieve Higher Performer designation or Standard Performer on SEMAP
• Develops, evaluates and implements department goals, objectives, policies and procedures in compliance with DHA policies, regulations and goals
• Explain the nature of DHA programs, procedures and services to clients while maintaining absolute confidentiality of work-related issues, client records and DHA information
• Enthusiastically promote the President/CEO’s priorities for the operations of DHA

Knowledge and Skills for Success

• Knowledge of DHA’s organization, operations, policies and procedures
• Knowledge of the U.S. Department of Housing and Urban Development (HUD) statutes, rules, ordinances, codes and regulations
• Knowledge of techniques and practices for efficient and cost effective management of allocated resources
• Proficiency in utilizing a variety of business software programs
• Skill in supervising staff, delegating tasks and authority, and coaching to improve staff performance
• Skill in working under pressure of deadlines
• High emotional intelligence to build strong working relationships with coworkers and interact with people of all backgrounds
• Excellent verbal and written communication skills

Qualifications

• Bachelor’s degree in Business or Public Administration, Urban Affairs, City Planning, Accounting or a related field
• Eight (8) years of management experience in public housing, Section 8, tax credit housing, assisted apartment management, or local government housing work required.
• Or an equivalent combination of education and experience
• Income, Rent and Voucher Program Administration Certification required within 6 months of appointment

How to Apply

Applications must be submitted online by using the Apply button at the top of this page.

Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.

If you are interested in more than one open position at DHA, you must submit an application for each role.

The employment history section of the application must be completed. We cannot accept a resume as a substitute.

DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.