Position SummaryThe Post Shipment Services (PSS) Technician is responsible for the planning and execution of warranty work, repairs, carryover work, and job completions that occur after shipment. The PSS Technician will communicate and coordinate directly with Powell’s customers in support of Post Shipment Activities. Posted position does not allow for sponsorship or relocation assistance.SupervisionNoneEssential ResponsibilitiesCoordinate product returnsCoordinate warranty and other claimsCoordination of supplier recall and safety noticesProvide and coordinate product warnings and safety noticesMaintain and provide warranty reporting to QA/QCProvide first line support and help for both internal and external customer enquiriesField and manage customer callsDevelop cost effective solutionsTriage customer issues and determine root causeCoordinate internal & external support as requiredMaintain and develop excellent working relationships with company agents and customersResponsible for achieving high level of customer satisfactionEffectively utilize communication methods and collaboration toolsEnsure appropriate records /databases / systems are maintainedProduce & maintain archive information as requiredPrioritization, control and coordination of workDevelop design solutions, modify drawings and coordinate internal execution for field fit up issuesSupport design and drawing creation for aftermarket sales when requiredSite visits in support of post shipment service activities and investigationsEffective and regular communication between department members is crucial.The PSS Technician must effectively communicate with:Customers, end users, and other external stakeholdersProject ManagementEngineering for all divisions as neededProduction Management and TeamsPurchasing DepartmentQuality Assurance / Quality ControlCommercial/Legal DepartmentSite Service DepartmentSenior ManagementShipping DepartmentsMinimum QualificationsMechanical or Electrical Technical Degree: Minimum of Associates, bachelor’s degree preferredFluency in Autodesk Navis Works, Autodesk Design Review and working knowledge of 3D layout and designPreferred QualificationsSkills, Abilities & Other RequirementsThe ability to effectively communicate using both verbal and written communicationthat delivers high levels of confidence in those dealt with internal and external.A relevant technical background.The ability to meet the expectation of both internal and external customer, clientsand suppliers through a sound understanding of their requirements, beingresponsive to their needs and exceeding their requirements.The ability to think through and adopt a clear, sensible approach to planning,prioritizing and organizing tasks and activities to meet deadlines and targets. Makesmost efficient use of time and other resources.The ability to pragmatically solve problems using varied approaches and consideringall relevant factors and options before making a decision/taking action.The ability to encourage team working within own function and the broader business.The ability to demonstrate energy, drive, commitment and dedication to achievingboth own and company success.Proactive in approach, resilient under pressure, ability to maintain clarity and vision,and possesses a strong results orientation.Personal QualitiesHonest & DrivenSincere and genuine.Confidence inspiring.Excellent interpersonal skills.Team worker.Dedicated and conscientious.Flexible.Customer Focused.Planning and organizing.Problem solving and Decision making.Communication.Leadership & Empowerment.Development Orientation.Achievement Orientation.Change Orientation/ Continuous Improvement.Working & Environmental ConditionsWorking ConditionsTemperature controlled working environment. Some outside activities may be required.This position may travel out-of-town to attend training and meetings.Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.Physical RequirementsMaintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.Sitting, standing and walking for long periods of time.Typing, punching or applying pressure to an object with fingers and palm.More InformationThis job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.#LI-CABIn our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated and assembled to customer specifications!Powered by Innovation - Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story, and let us help you write yours. Hard work pays off in all of our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted.We are an Affirmative Action and Equal Opportunity Employer/Vet/DisabilityIf you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.