Company:
City of Glendora, CA
Location: Glendora
Closing Date: 24/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary : $57,129.48 - $69,441.24 Annually
Location : Glendora Police Department - 150 South Glendora Avenue Glendora, CA
Job Type: Full-Time
Job Number: JB00169
Department: Police Department
Opening Date: 08/22/2023
Closing Date: Continuous
The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher.
The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply!
Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required.
Some of the typical duties of the Police Service Representative I include but are not limited to, the following:
• Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
• Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.
Knowledge and Skill Levels:
Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system, TDD Deaf Translation System and/or Text to 911; computerized systems used in municipal law enforcement agencies.
Special Requirements:
Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period.
Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment.
Ability to type 45 net wpm. A Typing Certificate indicating 45 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application.
INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.
If you have questions on what an acceptable typing certificate is, contact Human Resources at (626)852-4821.
The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis.
APPLICANTS MAY NOT APPLY FOR THIS POSITION MORE THAN ONCE IN A SIX MONTH PERIOD.
Selection Process:
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which includes a qualifying written exam and will include an interview weighted 100%.
WRITTEN EXAM WAIVED FOR CANDIDATES THAT:
CLOSING DATE: CONTINUOUS. OPEN UNTIL THE NEEDS OF THE CITY ARE MET.
Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying.
DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification.
AFSCME Local 3915
American Federation of State, County, and Municipal Employees Local 3915
COMPENSATION AND RETIREMENT
CalPERS (3 TIERS)
Tier 2: 2.0% @ 60 Classic members (4/30/12)(ee pays 7%)
Tier 3: 2.0% @ 62 New CalPERS members (ee pays 6.25%)
SALARY INCREASES
7/1/2025 - 3%
§457 DEFERRED COMPENSATION PLAN
(2) Nationwide options - Traditional or Roth
May contribute up to $425 of Flexible Benefit Plan
RETIREE MEDICAL PLAN CONTRIBUTION
See MOU for details and eligibility
FRINGE BENEFITS AND WELLNESS
FLEXIBLE BENEFIT PLAN
$1,300/month
(No cash out option if hired on/after 1/1/2017)
CalPERS Health
DELTA DENTAL PPO
VSP VISION INSURANCE
City pays for employee coverage
ALTCOM PROGRAM
Payroll Incentive and quarterly prizes
LIFE INSURANCE
$50,000; City paid
FREE EMPLOYEE ASSISTANCE PLAN (EAP)
Work and life services, problem solving support
ALTERNATIVE WORK SCHEDULE
EE may request alternative work schedule
LEAVES AND HOLIDAYS
SICK LEAVE
3.69 hours/pay period
VACATION
4.0 hours/payperiod
(Accrual varies depending on years of service)
Max accrual of 160 hours
BEREAVEMENT LEAVE
40 hours/eligible death
HOLIDAYS
12 Fixed holidays
16 floating holidays
PAID FAMILY LEAVE
Up to 8 weeks of supplemental paid leave
PERSONAL EMERGENCY LEAVE
Up to 5 days of sick leave/12 month period for eligible requests
COMPENSATORY TIME (NON EXEMPT EMPLOYEES)
Eligible to accrue up to 85 hours
STATE/FEDERAL LEAVES
FMLA/CFRA
California Family Sick Leave
Family/School Partnership Act
MISCELLANEOUS
TUITION REIMBURSEMENT
Up to $6,200 per academic year
$200 towards education material
UNIFORM AND TOOL ALLOWANCE;
CALL OUT/STAND BY/BEEPER PAY
(eligible positions only)
AFLAC
Option to purchase ancillary insurances
IRS 125 and 129 Flexible Spending
SICK LEAVE CREDIT
Unused sick leave is converted to service credit upon retirement
BILINGUAL PAY
$150 month for eligible/qualified employees
LONGEVITY PAY
5 - 9 years: $1,000/year
10 - 14 years: $1,500/year
15+ years: $2,000/year
F & A Credit Union
Optional free membership as a City employee
To view benefits for this position, please click the following link:
VETERANS' PREFERENCE: For non-executive Open Recruitments, three additional points will be added to the passing score of veterans who are honorably discharged with one year or more of active military duty. The DD-214 form must be submitted at time of application.
SALARIES: All stated salaries are based on present information, subject to change. Appointments are generally made at the first step of a five step pay plan. All salaries are subject to statutory payroll deductions. Federal law requires that all new employees contribute 1.45% of their monthly salary to the Medicare system. All City employees are paid on a biweekly basis, for a total of 26 pay periods per year.
RETIREMENT : Retirement benefits for all full-time employees are provided by the California Public Employees' Retirement System (CalPERS). An employee who is hired by the City from another CalPERS agency or an agency with CalPERS reciprocity, or with a break in service 6 months or less, (aka "Classic" member) shall receive the CalPERS benefit formula of 2% at 60 and pay the 7% member contribution. An employee who is a new enrollment in CalPERS, is not coming from an agency with CalPERS reciprocity, or has a break in service greater than 6 months (aka "New" member), shall be enrolled in the CalPERS benefit formula of 2% at 62 and pay the 6.25% member contribution. No contributions are paid by the City or employee into the Social Security system.
01
Do you currently possess, or have the ability to obtain, a valid California class C driver license?
02
What is your highest level of completed education?
03
I understand an online typing certificate is not acceptable and the typing certificate I have attached is certified by an onsite proctor.
04
Based on the above criteria, I qualify for the written exam to be waived and have either:- Attached my POST Dispatcher Basic Certificate- Attached my POST Dispatcher T Score of 48 or higher- Initiated a transfer of my NTN score to the City of Glendora
Required Question
Location : Glendora Police Department - 150 South Glendora Avenue Glendora, CA
Job Type: Full-Time
Job Number: JB00169
Department: Police Department
Opening Date: 08/22/2023
Closing Date: Continuous
The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher.
The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply!
Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required.
Some of the typical duties of the Police Service Representative I include but are not limited to, the following:
• Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
• Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.
Knowledge and Skill Levels:
Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system, TDD Deaf Translation System and/or Text to 911; computerized systems used in municipal law enforcement agencies.
Special Requirements:
Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period.
Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment.
Ability to type 45 net wpm. A Typing Certificate indicating 45 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application.
INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.
If you have questions on what an acceptable typing certificate is, contact Human Resources at (626)852-4821.
The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis.
APPLICANTS MAY NOT APPLY FOR THIS POSITION MORE THAN ONCE IN A SIX MONTH PERIOD.
Selection Process:
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which includes a qualifying written exam and will include an interview weighted 100%.
WRITTEN EXAM WAIVED FOR CANDIDATES THAT:
- CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATION) OR
- CURRENTLY POSSESS A POST DISPATCHER T SCORE OF 48 OR HIGHER DATED WITHIN THE LAST 12 MONTHS OR
- CURRENTLY POSSESS, AND TRANSFER, A PASSING SCORE FROM THE NATIONAL TESTING NETWORK
CLOSING DATE: CONTINUOUS. OPEN UNTIL THE NEEDS OF THE CITY ARE MET.
Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying.
DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification.
AFSCME Local 3915
American Federation of State, County, and Municipal Employees Local 3915
COMPENSATION AND RETIREMENT
CalPERS (3 TIERS)
Tier 2: 2.0% @ 60 Classic members (4/30/12)(ee pays 7%)
Tier 3: 2.0% @ 62 New CalPERS members (ee pays 6.25%)
SALARY INCREASES
7/1/2025 - 3%
§457 DEFERRED COMPENSATION PLAN
(2) Nationwide options - Traditional or Roth
May contribute up to $425 of Flexible Benefit Plan
RETIREE MEDICAL PLAN CONTRIBUTION
See MOU for details and eligibility
FRINGE BENEFITS AND WELLNESS
FLEXIBLE BENEFIT PLAN
$1,300/month
(No cash out option if hired on/after 1/1/2017)
CalPERS Health
DELTA DENTAL PPO
VSP VISION INSURANCE
City pays for employee coverage
ALTCOM PROGRAM
Payroll Incentive and quarterly prizes
LIFE INSURANCE
$50,000; City paid
FREE EMPLOYEE ASSISTANCE PLAN (EAP)
Work and life services, problem solving support
ALTERNATIVE WORK SCHEDULE
EE may request alternative work schedule
LEAVES AND HOLIDAYS
SICK LEAVE
3.69 hours/pay period
VACATION
4.0 hours/payperiod
(Accrual varies depending on years of service)
Max accrual of 160 hours
BEREAVEMENT LEAVE
40 hours/eligible death
HOLIDAYS
12 Fixed holidays
16 floating holidays
PAID FAMILY LEAVE
Up to 8 weeks of supplemental paid leave
PERSONAL EMERGENCY LEAVE
Up to 5 days of sick leave/12 month period for eligible requests
COMPENSATORY TIME (NON EXEMPT EMPLOYEES)
Eligible to accrue up to 85 hours
STATE/FEDERAL LEAVES
FMLA/CFRA
California Family Sick Leave
Family/School Partnership Act
MISCELLANEOUS
TUITION REIMBURSEMENT
Up to $6,200 per academic year
$200 towards education material
UNIFORM AND TOOL ALLOWANCE;
CALL OUT/STAND BY/BEEPER PAY
(eligible positions only)
AFLAC
Option to purchase ancillary insurances
IRS 125 and 129 Flexible Spending
SICK LEAVE CREDIT
Unused sick leave is converted to service credit upon retirement
BILINGUAL PAY
$150 month for eligible/qualified employees
LONGEVITY PAY
5 - 9 years: $1,000/year
10 - 14 years: $1,500/year
15+ years: $2,000/year
F & A Credit Union
Optional free membership as a City employee
To view benefits for this position, please click the following link:
VETERANS' PREFERENCE: For non-executive Open Recruitments, three additional points will be added to the passing score of veterans who are honorably discharged with one year or more of active military duty. The DD-214 form must be submitted at time of application.
SALARIES: All stated salaries are based on present information, subject to change. Appointments are generally made at the first step of a five step pay plan. All salaries are subject to statutory payroll deductions. Federal law requires that all new employees contribute 1.45% of their monthly salary to the Medicare system. All City employees are paid on a biweekly basis, for a total of 26 pay periods per year.
RETIREMENT : Retirement benefits for all full-time employees are provided by the California Public Employees' Retirement System (CalPERS). An employee who is hired by the City from another CalPERS agency or an agency with CalPERS reciprocity, or with a break in service 6 months or less, (aka "Classic" member) shall receive the CalPERS benefit formula of 2% at 60 and pay the 7% member contribution. An employee who is a new enrollment in CalPERS, is not coming from an agency with CalPERS reciprocity, or has a break in service greater than 6 months (aka "New" member), shall be enrolled in the CalPERS benefit formula of 2% at 62 and pay the 6.25% member contribution. No contributions are paid by the City or employee into the Social Security system.
01
Do you currently possess, or have the ability to obtain, a valid California class C driver license?
- Yes
- No
02
What is your highest level of completed education?
- High School Diploma or equivalent
- Associates' Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree or higher
03
I understand an online typing certificate is not acceptable and the typing certificate I have attached is certified by an onsite proctor.
- Yes
- No
04
Based on the above criteria, I qualify for the written exam to be waived and have either:- Attached my POST Dispatcher Basic Certificate- Attached my POST Dispatcher T Score of 48 or higher- Initiated a transfer of my NTN score to the City of Glendora
- Yes, I qualify
- No, I will need to complete the written exam
Required Question
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City of Glendora, CA