About the job
The Home Builders Association of Greater Chattanooga (HBAGC) is a unique not-for-profit, 300-member trade association. Our members, professional builders, developers, and associated firms, are engaged directly in home building, remodeling, and light commercial construction. We are also proud members of the State Home Builders Association and the National Association of Home Builders (NAHB). HBAGC's role is to be the voice for our local housing industry within our community.
Job Summary
The Membership Director will be the key driver of our organization's growth and success, overseeing all aspects of membership growth and retention. This role is not just about administrative tasks, but about developing and implementing strategies to attract, retain, and engage members, ensuring the smooth operation of our office.
Duties
- Develop and implement membership recruitment and retention strategies.
- Maintain and update the membership database, ensuring accurate records of members’ information.
- Communicate with current and prospective members through emails, phone calls, newsletters, and other channels.
- Manage membership dues, renewals, and billing processes, and address any member inquiries or concerns.
- Collaborate with marketing and communications teams to promote membership benefits and programs.
- Prepare and present regular membership reports to management.
- Schedule and coordinate senior management meetings, appointments, and travel arrangements.
- Prepare and edit documents, reports, and presentations.
- Maintain office databases, records, and files, including membership records.
- Manage office supplies inventory and order items as needed.
- Ensure efficient office operations through effective coordination and support.
Requirements
- Associate or bachelor’s degree in business administration, Marketing, Communications, or a related field (or equivalent experience).
- Proven experience in a membership management role or administrative support role.
- Strong organizational skills with an ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with membership management software or CRM tools.
- Knowledge of Word, Constant Contact/Mailchimp, and social media platforms.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Experience in event planning and management is a plus.
Work Environment
- Primarily works in an office environment, with occasional travel or event attendance required.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Work Location: In person
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