Business Systems Analyst

Job Overview :

We are seeking a dynamic Business Systems Analyst to join our team and support the successful implementation and optimization of business processes and systems. The ideal candidate will act as a liaison between the business units and IT, analyzing business needs, identifying solutions, and ensuring smooth delivery of technology-based solutions.

This role involves working closely with stakeholders to gather requirements, analyze data, and recommend systems changes to improve efficiency, productivity, and business growth.

Key Responsibilities :

• Requirements Gathering : Collaborate with stakeholders to define and document business requirements, objectives, and processes for system enhancements.
• System Analysis : Analyze existing systems, workflows, and processes to identify inefficiencies and areas for improvement. Provide recommendations for optimizing business processes.
• Solutions Design : Work with technical teams to design and implement system solutions that meet business requirements, ensuring scalability and efficiency.
• Testing & QA : Develop and execute testing plans to ensure new systems and changes meet business needs. Facilitate user acceptance testing (UAT) and resolve issues.
• Project Management : Assist in the planning, scheduling, and coordination of systems implementations and upgrades. Work within project timelines and budgets.
• Documentation : Create detailed documentation, including functional specifications, system workflows, user guides, and training materials.
• Training & Support : Provide training to end-users and support them during system implementations and post-deployment phases.
• Data Analysis : Analyze and interpret complex data to deliver insights that drive business decisions.
• Continuous Improvement : Stay up to date on technology trends and best practices. Proactively identify opportunities for process improvements and system enhancements.

Qualifications :

• Education : Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
• Experience : 3+ years of experience as a Business Systems Analyst or similar role, with a strong understanding of business systems and IT operations.
• Technical Skills : Proficiency with business systems such as ERP, CRM, or other enterprise software. Experience with database management, SQL, and reporting tools.
• Analytical Skills : Strong analytical and problem-solving abilities, with attention to detail in interpreting complex business processes.
• Communication Skills : Excellent verbal and written communication skills. Ability to interact with stakeholders across various levels of the organization.
• Project Management : Familiarity with project management methodologies (Agile, Waterfall) and tools like Jira, Trello, or MS Project.
• Adaptability : Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications :

• Experience with cloud-based systems (e.g., Salesforce, Workday, SAP, Oracle).
• Certification in Business Analysis (CBAP, CCBA) or ITIL certification.
• Experience in data analytics and business intelligence (BI) tools like Power BI, Tableau, or similar. Quickbooks a plus.