Tele-Critical Care Clinical Coordinator

Job Summary:

Provides remote consultative and supportive nursing care to critically ill patients in the Intensive Care Units (ICUs) to multiple medical centers utilizing the in-room camera and EPIC technology from a remote, centralized hub. Collaborates with intensivists, hospitalists, MODs, nurses, respiratory therapists, and other staff to provide timely intervention for critically ill patients to achieve optimal patient outcomes. Guides, coaches, and assists the clinical team in the daily needs of critical care patients according to AACN guidelines.

Essential Responsibilities:

• Performs video monitoring and assessment of ICU patient data. Performs safety oversight rounds. Collaborates with the TCC physician located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention.
• Responds to requests by ICU RNs for nursing care consultation on ICU patients. Works remotely with bedside nurses in providing real-time, clinical decision support for ICU patients with conditions requiring immediate attention such as physiologic changes resulting from actions or inactions of the care team during evening and night shifts.
• Collaborates in continuous performance improvement activities with remote interprofessional teams to achieve optimal patient and family outcomes. Leverages technology in gathering and evaluating quality metrics to measure and report on patients data. Reviews critical care quality metrics.
• Provides consultation as a resource for education, assessment, and treatment of critical care patients.
• Maintains knowledge of evidence-based practice and new recommendations from specialty nursing organizations (e.g., American Association of Critical Care Nurses).
• Identifies opportunities for improvement and reports this information to the Physician-in-Charge (PIC), Clinical Lead, and performance improvement teams.
• Monitors practice to assure policies & procedures are in effect and takes appropriate actions and follows up as needed.
• Co-leads and participates in regional committees.
• Serves as a subject matter expert for critical care recommendations from various organizations (e.g., AACN, TJC).
• Develops strategies to ensure that performance improvement gains can be sustained over time.
• Serves as a resource to regional committees for P&P development, implementation, and dissemination.

Basic Qualifications:

Experience

• Minimum five (5) years minimum experience working in Intensive Care Units (ICUs).

Education

• Bachelor's degree in Nursing or related field.

License, Certification, Registration

• Critical Care Registered Nurse Certificate within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse (Tele-ICU) - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Pediatric (AACN) within 12 months of hire.

• Registered Nurse License (California).

Additional Requirements:

• Demonstrates effective communication and listening skills.
• Communicating with patients, families, peers, and colleagues as appropriate, across a broad range of socio-economic and cultural backgrounds.
• Providing cultural sensitivity; identifying language barriers impeding understanding of patients' condition.
• Showing sensitivity, honesty, and compassion in difficult conversations in collaboration with TCC physicians, ICU RNs, patients, and families.
• Displaying insight and understanding about emotions and human responses to emotions that allow one to develop and manage interpersonal interactions.
• Works effectively with others as a member or informal leader.
• Demonstrates professionalism when using audio/visual (AV) equipment or during phone consultation/support through compassion, integrity, and respect for others, respect for patient privacy, sensitivity and responsiveness to a diverse patient population, including diversity in gender, age, culture, race, religion, disabilities, and sexual orientation, and commitment to ethical principles & confidentiality at all times.
• Demonstrates conflict resolution and mediation skills with the ability to secure action from persons outside their supervision.
• Ability to think critically.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• One (1) year ICU supervisory or Clinical Nurse Specialist specializing in Critical Care.
• Master's Degree in Nursing or related field.