Front Desk Agent

Seasonal (Seasonal)
Lodging Front of House Agent - Year-Round - Seasonal - Full Time - Part-Time
Location - Solitude, UT
SOLITUDE MOUNTAIN RESORT OVERVIEW
Solitude Mountain Resort provides a positive work experience in a setting that fosters friendship and passion. We provide world-class guest service and exciting experiences for our guests and each other. We want our employees to enjoy what they do and take time to enjoy the great activities available in our breathtaking environment.
PERKS OF WORKING HERE:

• Free Solitude season pass for you and eligible dependents

• Access to select Alterra Mountain Company Destinations and other local resorts

• Discounts at Ikon Pass partner destinations

• Discounted Solitude lift passes for friends and family

• Free Nordic ski and snowshoe pass for the Solitude Nordic Center

• UTA Ski Bus pass and employee UTA Van Pool privileges

• Discounts on ski lessons, rentals, retail, spa, and lodging

• 401k benefit and match for ALL staff members over 18 years old

• Pro deals with outdoor brands

HOURLY WAGE RANGE: Starting at $18.65/Hr
POSITION SUMMARY:
Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded. We are thrilled to expand our team and offer our employees the unique perks and benefits that come with working at Solitude Mountain Resort.
JOB DUTIES & RESPONSIBILITIES:

• Deliver exceptional guest service

• Handle arrivals and departures, assisting with guest accounting

• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries

• Respond promptly to guest requests

• Address lodging, guest folio, and general inquiries via email

• Log maintenance requests and follow up on their completion, assisting when necessary

• Prepare daily reports, including occupancy, arrival, and departure reports

• Assist with snow shoveling in the front desk area as needed

• Maintain lobby coffee service

• Assist in mailroom operations

• Perform light housekeeping to keep the lobby and back areas clean

• Provide bell service and valet assistance to guests as needed

JOB REQUIREMENTS:

• Previous guest service experience preferred

• Commitment to providing the highest level of guest service

• Excellent verbal and written communication skills, along with strong problem-solving abilities

• Keen attention to detail

• Basic accounting skills

• Flexibility to work various schedules, including holidays and weekends

• Ability to stand for extended periods

• Capability to work independently without supervision

• Strong multitasking skills, with the ability to prioritize and address issues effectively

• Intermediate computer skills, including proficiency with office suites and the ability to learn new software

• Must be 21 years old with a clean driving record

Perks of Working Here:
Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.