OverviewJob PurposeServes as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.Responsibilities * Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements * Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications * Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly * Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained * Conducts a variety of tests such as system, integration, readiness, and acceptance tests * Consults directly with the client * May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures * Performs other related duties as assigned Knowledge and Experience * Bachelor's degree or the equivalent combination of education, training, or work experience * Requires 4+ years of analytical and/or technical consulting experience * Minimum of five years of mortgage or home equity servicing experience with functional knowledge in one or more of the following area(s) required: Special Loans - Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc. Consumer Loans - ELOCs, HELOCs, Collateral Loans, etc. * Experience working in a client facing role * Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization Preferred * Knowledge of MSP and other ICE Mortgage Technology products, services and capabilities * Awareness of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology * Proficiency in quality management methods, tools, and technologies * Awareness of system-development protocol * Strong analytical skills * Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) * Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills * Ability to persuade and influence others on the best approach to take * Is resourceful and proactive in gathering information and sharing ideas Schedule This role offers work from home flexibility of one day per week. Work hours are 8:00 am to 5:00 pm Eastern time. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status. #LI-SF1Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.