Guest Service Agent- Residence Inn/Seaport

• Handle requests and transactions of hotel guests.
• Serve as the main point of contact for all guest requests and needs.
• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel's emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Claremont Company offers a comprehensive rewards and compensation package for eligible associates that includes:

• Competitive Wages
• Medical and Dental Insurance
• Flex Spending Account
• Long Term Disability
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay

Claremont Companies is an equal opportunity employer. EOE M/F/D/V
Requirements

• High school graduate or equivalent.
• Must speak, read, write, and understand English.
• Previous hotel-related experience desired.