Customer Care Advocate - Retirement & Income Solutions

Software Guidance & Assistance, Inc., (SGA), is searching for an Customer Care Advocate for a contract assignment with one of our premier financial services clients in Warwick, RI . Training for the position is mandatory on site and then position is Remote.
Responsibilities:

• The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information.
• Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information.
• Role requires processing and strong ability to navigate Windows based operating systems.
• Strong customer service focus is a must.
• Ability to convey complex topics to clientele.

Required Skills:

• 1-2 years call center experience, or equivalent experience (office experience)
• 1-2 years experience with Windows based operating systems (Microsoft Office, Suite, etc.)
• Licensing not required for role.
• Warwick, Rhode Island location required.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.