Position SummaryLeads IT Help Desk team, and provides management and supervision to ensure all requests and tickets are prioritized, addressed, and resolved within required timelines.Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.Duties & ResponsibilitiesMonitor and manage tickets and requests from users.Ensure required timelines are met for each request/ticket.Schedule and monitor tasks assigned to a team.Provide training, coaching, and support for team members.Provide metrics and status on help desk activities.Provide technical support for the full range of IT tickets and requests from users.Ensure performance requirements are met.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisorEducation & Experience RequirementsBachelor's degree in IT-related field preferredMinimum five (5) years of related experienceCompTIA Security+ certificationSkill & Certification RequirementsCompTIA Security+ requiredHelp deskService desk supportMicrosoft environmentsComputer troubleshootingMobile device supportLCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email