Call Taker

Call Taker Description
Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports.
Call Taker Responsibilities
Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).
Call Taker Requirements

• High school diploma or general education degree (GED) preferred.
• Knowledge of medical terminology preferred but not required.
• Strong communication skills via phone and email is required.
• Customer service experience in an office environment preferred.
• Must be able to work in a team setting.
• Must be detail oriented, punctual, able to multi-task effectively, and work in a fast-paced environment.
• Experience in data entry and general operating knowledge of Microsoft Office preferred.
• Multi-task data entry 20 to 30 words per minute with active listening during call processing.

Call Taker Required Training and Certifications:

• Telecommunicator
• Emergency Medical Dispatch
• C.P.R.
• State 911 certification.

Required training and certifications will be provided as on the job training if not already completed. All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.