Position: Dining Floor Manager, Le Depot
Salary: $60,000+ DOE
Location: Park City, UT
Exciting opportunity for a growing restaurant group led by James Beard Award Winning Chef Galen Zamarra located in the heart of Park City, Utah, an internationally renowned ski destination. This position will assist in the pre-opening development, staffing and continued floor operations of two new concepts in Old Town Park City. A 100 seat brasserie and bar (Le Depot Brasserie) and a French pastry & coffee shop (Union Patisserie). The Floor Manager reports to the General Manager of Le Depot & Union Patisserie.
Position Overview:
The Dining Floor Manager will be responsible for supervision of all FOH service staff; servers, bartenders, hosts, bussers & expo. The Floor Manager will assume direct supervision of all reservation requests; managing all phone, in-person and online reservation requests. The Floor Manager will be an active mover on the floor, very comfortable in table touching; listening to guest feedback and curating wonderful guest experiences. Fine-dining French cuisine experience is strongly preferred.
Opening & Ongoing Duties:
- Manage and oversee host staff as well as FOH staff (as assigned) including hiring, training, disciplining, scheduling, etc.
- Ensure guest phone calls and provide friendly, knowledgeable assistance to guest questions
- Ensure calls are made to confirm reservations, as applicable, prior to each shift
- Manage flow of reservations for each shift to ensure optimal seating pattern and service
- Creating floor plan and table arrangement for shift
- Getting feedback from guests to ensure satisfaction with both food and service
- Manage restaurant's contact e-mail and respond to guest inquiries as well as requests accordingly to company standards
- Receiving and coordinating large group reservations, special requests/menus with FOH and BOH teams, and assign corresponding tables
- Anticipate and address guest needs based on prior visits, guest requests, and observations
- Collaborate with the FOH and BOH teams to ensure dining room is properly set for guests prior to service
- Along with the GM, develop the format for pre-shift meetings; FOH staff training modules and goals
- Mentor, develop & discipline staff when needed
- Constantly monitor labor based on volume and adjust staffing levels accordingly
- Have an active presence on the floor when needed during service hours; table touching.
- Interact positively with guests promoting facilities and services, respond with urgency to resolve problems to the satisfaction of involved parties
- Communicate with the General Manager and kitchen staff concerning quality, presentation of menu items and provide feedback from guest comments and suggestions
- Assist the General Manager in the ongoing inventory and par levels for FOH equipment needs: Glassware, Flatware, China, Beverage Inventory, reporting & ordering
- Consult regularly with the General Manager & the Executive Chef to assure the highest level of staff and guest satisfaction.
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
- Assist the GM in the maintenance of FOH equipment, minimizing waste, breakage and misuse
- Inspects daily dining room, bar and service station areas to ensure that safety, sanitation, energy management, preventive maintenance and other standards are consistently met
Qualifications:
- 3 years in a fine dining restaurant setting. The ideal candidate has management experience in hotels and fine dining.
- Impeccable leadership and communication skills, and cutting edge technical food & beverage knowledge.
- Ideal candidates will have relevant fine dining floor management experience preferable in a major metropolitan area or ski resort.
- College degree preferred; a degree in Hospitality, Business/Administration, Restaurant Management, Culinary, or Food Service highly desired.
Required Skills:
- Cutting edge technical food & beverage knowledge
- Strong Leadership Track Record
- Knowledge of popular reservation systems such as Open Table, Resy, Tock, etc, and POS systems such as Micros, Aloha, Toast, Square, etc.
- MS Office, Google
- Experienced with principles and processes for providing customer and employee services
- Strong Wine and Cocktail Knowledge
- Requires good communication skills, both verbal and written
Physical Requirements:
- Most work tasks are performed indoors with some outdoor activity.
- Position requires walking and giving direction most of the working day.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Benefits:
- Medical, dental, vision, and life insurance
- 401(K)
- Paid time off