Senior Product Service Specialist - HVAC - HYBRID

Senior Product Service Specialist - HVAC - HYBRID

Senior Product Service Specialist - HVAC - HYBRID

Location: USA, Stamford, CT

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: REQ-20383

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Interested in joining us on our journey?

The Senior Product Service Specialist owns all strategic and operational aspects of serviceability for HVAC (ductless and unitary). Cross functional relationships with technology, quality, distribution and overseas engineering will be maintained to ensure that product design, product functionality, product service literature, and training materials are focused on serviceability. Our goal is to produce the best service and ownership experience. The Senior Product Service Specialist candidate will also deliver as the Voice of Service based on new product development programs, serviceability, quality and safety.

How You'll Create Possibilities

Essential Duties & Responsibilities

• Develop and enhance product training modules including, but not limited to, product lineup, application, installation, operation, control, service, troubleshooting and product selection software.
• Develop hands-on training materials that simulate faults allowing customers to troubleshoot our equipment during training classes.
• Conduct training independently for internal and external customers in company training facilities, using distributor locations, or via web-based training sessions.
• Support in-field investigations to identify product performance issues by gathering pertinent data and participating in team-based discussions that include product engineering teams.
• Support distributor or dealer projects including field troubleshooting, product commissioning, application development, and technical support for distributors and dealers.
• Edit and suggest revisions to applicable product service literature (i.e., wiring diagrams, installation manuals, service manuals, etc.).
• Author and develop service guides, service bulletins and training bulletins. Collaborate with the technical editor for final release to the field.
• Provide post-event reports, research and development of training events.
• Modify marketing materials technical content to meet customer requirements.
• Develop and deploy product updates, cut sheets for sales personnel and technical training sessions.

What You'll Bring to Our Team

Position Requirements

• Proven problem-solving skills with a passion for training and customer support.
• Developed computer skills including Microsoft PowerPoint and Microsoft Office Suite.
• Excellent written and interpersonal communication skills.
• Experience in a project-oriented environment.
• Demonstrated self-starter that works independently without constant supervision.
• Ability to challenge status quo and drive for performance excellence.
• Prior experience developing and/or delivering technical training material.
• High-energy person with the ability to work in a fast-paced environment.

Minimum Qualifications

• High School Diploma, GED or equivalent.
• Completion of a Technical Degree or Training Program.
• 5 - 7 years of successful experience as a HVAC field service technician.

Preferred Qualifications

• Language skills in French or Mandarin Chinese is a plus.
• Prefer ductless, unitary or VRF experience.
• NATE or other trade certification.

Working Conditions

• 30-50% travel required for domestic/international travel, with seasonal variations. Primarily domestic but could require some occasional international travel to China or Canada.
• Specialists hired to support a specific HVAC training center, or located within a commutable distance of the Stamford, CT training center, will be required to be on-site to support center operations 2-3 days per week. Regular attendance at the service center is mandatory for eligible employees based on their proximity to the center or position.
• Primarily in an office or training-lab environment.
• Work may require occasional weekend and/or evening work.
• Must be able to lift and carry up to 20 lbs. in training center environment.

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to

About Us

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.