About the Role & Team
As a Hotel Manager at Walt Disney World Resort, you will be part of a dynamic team that delivers exceptional guest experiences. Your leadership skills and industry expertise will be amplified through the creativity of our stories and the legacy of service excellence inspired by Walt Disney himself.
You will be responsible for leading multiple operational areas, including Front Office, Housekeeping, Recreation, Food & Beverage, and Merchandise. Your ability to inspire and motivate your team will be crucial in creating uniquely Disney experiences for our guests.
With a focus on process improvements and alignment across Disney resorts, you will develop a strategic operating plan that drives results. Your willingness to take calculated risks and adapt to change will be essential in achieving our business objectives.
We are looking for a leader who can build a culture of inclusion, champion purposeful conversations, and make sure everyone feels comfortable being their authentic self. Your ability to recognize and invest in the development of talent will be key in inspiring and increasing engagement among your team members.
Key Responsibilities
- Model leadership values and principles to develop leaders and the team
- Identify, develop, and lead by assessing, developing, and managing talent and by nourishing and creating positive working relationships
- Lead with realistic optimism, set the vision, create a climate that engages the team, and adapt the approach to match shifting demands
- Build a culture of inclusion by understanding different viewpoints, championing purposeful and informed conversations, and making sure everyone is included and comfortable being their authentic self
- Respond to Member/Guest concerns when elevated from leadership
- Develop and transfer knowledge, conduct career conversations, and support talent management practices
- Recognize and reward Cast Members to increase engagement and participate in recognition activities
- Develop a strategic operating plan that focuses on process improvements and alignment across Disney resorts where applicable
- Take calculated risks to integrate processes, remove barriers, and align performance goals
- Interpret and use performance metrics and operational indicators to empower and improve the overall performance of the team and ensure each area achieves essential metrics connected to broader business strategies
Requirements & Qualifications
- Minimum of seven (7) years of progressive leadership experience in the hospitality industry with experience leading multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping, etc.)
- Willingness, desire, and ability to continuously upskill and gain knowledge, and abilities, and identify new ways of working to adapt to change
- Strategic focus needed to achieve targeted results
- Demonstrated experience in guest relations, responding to complaints and requests in a timely and professional manner and ensuring prompt resolution and guest satisfaction
- Experience monitoring and analyzing key performance metrics (i.e., Medallion) to identify areas for improvement and implement strategies to enhance overall resort performance
- Capability to recognize and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration
- Holistic perspectives to understand client needs and develop creative ideas to meet our goals
- Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course of escalation
- Commitment to diversity and building a work environment that supports workforce diversity and perspectives
- Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies; advanced working knowledge of hotel operating systems is highly preferred
- Availability to work any schedule including evenings, weekends, and holidays
Preferred Qualifications
- Experience with a luxury hotel brand
- Bachelor's degree in hospitality or a related field, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at
This job is located in Lake Buena Vista, FL
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