This job was posted by : For more information, please see: Summary and QualificationsThe Customer Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, takeappropriate actionsin various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.In this role you will:Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and proceduresReview patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balancesDocument patient inquiry and actions taken into the appropriate systemsUpdate or add insurance information and/or patient demographic information and request rebillWork with patients and guarantors to secure payment on outstanding account balances using secured payment methodsEscalate patient complaints to the appropriate individual/department based on the nature of the issueCreate a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitudeFollow all Parallon Customer Service Organization (CSO) guidelines and policiesMeet and maintain established departmental performance metrics for production and qualityAdhere to all compliance guidelinesMaintain working knowledge of workflow, systems, and tools used in the department