Rehabilitation Services Associate

Salary : $31,533.00 - $53,916.00 Annually
Location : - Various Locations, WV
Job Type: Full-Time Permanent
Job Number: 9568Zas
Department: Commerce - Rehabilitation Services
Opening Date: 12/15/2023
Closing Date: Continuous
LOCATION OF VACANCY: STATEWIDE
Nature of Work
Special Hiring Rates:
$26,416.00 - Division of Rehabilitation Services
$43,655.6640 - Division of Rehabilitation Services, Disability Determination Section
Under general supervision, at the full-performance level, these positions perform work providing programmatic assistance to staff, participants and other user entities of a component of a statewide program or major area specific to or characteristic of the Division of Rehabilitation Services. In the area of rehabilitation services delivery, function as a paraprofessional assisting rehabilitation counselors in a variety of casework duties and direct consumer services. In the area of disability determination, these positions function as paraprofessionals assisting adjudication staff in a variety of casework duties and various claimant services. These positions use independent judgment to assist with the development of casework throughout the entire process in order to relieve the Rehabilitation Counselor and help assure compliance with laws and regulations governing the program or major area. These positions assist in establishing and maintaining operational procedures and use independent judgment to determine approaches to operational problems. These positions exercise latitude in varying methods and procedures within the parameters of program guidelines. They may assign and review the work of clerical staff. This class may also be used as the entry level of the Rehabilitation Services Specialist series. Travel throughout assigned area is required. Perform related work as required.
Distinguishing Characteristics :
These positions are distinguished by the absence of complex analysis and interpretation. The duties include problems which are typically procedural or operational in nature and resolutions are derived from among more standard precedents. These positions typically perform clerical duties and work is done in conjunction with rehabilitation programs or services. For the Disability Determination Section (DDS), these positions provide assistance in preparing cases for adjudication but are not involved in the final disability determination.
Click The APPLY Link To Apply Online .
IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
Examples of Work

• Greet consumers and explain services available; answer phone, resolve complaints and provide information.
  
• Develop new consumer referrals, explain the agency's program to prospective consumer and complete all aspects of the application process.
  
• Prepare casework in the diagnostic phase; initiate vocational diagnostic interviews; arrange preliminary diagnostic studies.
  
• Administer vocational tests.
  
• Assist with the development of Individual Employment Plans (IEP) for consumers.
  
• Maintain progress of the IEP and services through home visits and employer contacts.
  
• Coordinate service delivery with other partners within the One Stop Shop Workforce initiative.
  
• Assist with job placement.
  
• Make presentations and promote agency services to the community, physicians, schools and employers.
  
• Compose correspondence and prepare authorizations for service.
  
• Develop new or update existing forms, paper and/or electronic to facilitate operations.
  
• Set up and maintain paper and electronic files; input data into Electronic case Management (ECM) and fiscal systems (CAPS).
  
• Review forms for completeness and/or compliance.
  
• Compile information and prepare statistical and narrative reports; review data for inclusion in reports.
  
• Talk with state, federal and local program participants to explain procedural changes, clarify guidelines and answer general questions.
  
• Monitor procedures for effectiveness and efficiency.
• Advise program participants and/or other staff on changes in operational and procedural policies, regulations and guidelines and answer questions regarding those changes.
• Develop initial, reconsideration, and Continuing Disability Review cases.
• Contact claimants and evidence sources to obtain impairment documentation; perform phone follow-ups, reminder calls, and phone case development.
• Communicate evidence sources to resolve case documentation conflicts.
• Review cases and perform necessary case actions; recommend case actions to Disability Evaluation Specialists - Presumptive Disabilities, Consultative Evaluations, etc.
• Receive, sort and distribute incoming and outgoing mail.
• Set up and maintain an electronic file to assist casework.
• May provide phone coverage for the specialist or cover caseload for short periods.Knowledge, Skills and Abilities
• Knowledge of or ability to learn rules, regulations, policies and procedures of the Division of Rehabilitation Services.
• Knowledge of or ability to learn federal and state regulations, laws and statutes governing program or area.
• Knowledge of the psychological and social problems of the disabled.
• Knowledge of general office procedures.
• Knowledge of medical and vocational documentation requirements.
• Knowledge of casework operating system.
• Knowledge of Listing of Impairments, vocational issues, and relevant Program Operations Manuals.
• Ability to collect and compile accurate information or evidence.
• Ability to use the ONET, Dictionary of Occupational Title resource tools, and Standard Occupational Titles (SOC).
• Ability to interact and develop resources at the community level.
• Ability to determine how changes affect the area of employment.
• Ability to perform basic arithmetic and clerical-related tasks.
• Ability to communicate effectively, both orally and in writing.
• Ability to understand and interpret medical, psychological, and vocational evidence.
• Ability to interact effectively with staff, consumers/claimants, and resources.
• Ability to operate and perform in an electronic case environment.

Minimum Qualifications
Training: High school diploma or the equivalent.
AND
Experience: Four (4) years of full-time or equivalent part-time experience in paraprofessional or clerical office support work that includes the application of state and federal laws and/or guidelines.
OR
Substitution: Successful completion of coursework from an accredited college or university may be substituted for the required experience at the rate of thirty (30) semester hours of training for every one (1) year of experience.
Special Requirement: A valid driver's license is required.
*** The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment. ***
State employment offers a variety of benefits.
01
The minimum qualifications for this job title are:Training: High school diploma or the equivalent. AND Experience: Four (4) years of full-time or equivalent part-time experience in paraprofessional or clerical office support work that includes the application of state and federal laws and/or guidelines.OR Substitution: Successful completion of coursework from an accredited college or university may be substituted for the required experience at the rate of thirty (30) semester hours of training for every one (1) year of experience. Special Requirement: A valid driver's license is required.Please note: All college, university or vocational school education, licensure or certification must be verified by attaching a copy of an official transcript, license, or certificate to your online application or by emailing it to the West Virginia Division of Personnel at: Job duty descriptions of all experience MUST be included in the Work History section of your online application in order for them to be considered as qualifying experience toward the minimum qualifications. Resumes are not accepted in place of job duty descriptions. Please include details of daily job duties on your online application.Before answering the following questions, please familiarize yourself with the official West Virginia Division of Personnel definitions for "paraprofessional" and "clerical" experience to help guide your responses in determining whether or not you have the required qualifying experience for this job title:"Paraprofessional" - Typically performs some of the duties of a professional or a technician in a support role, which usually requires less formal training and/or experience normally required for a professional or technical status. Usually requires an Associate degree, or business/vocational training. "Clerical" - Typically involves a variety of office duties involving established procedures, forms and deadlines. Includes processing of routine and non-routine information and documentation, operation of computers, office equipment and various software, greeting customers/visitors or others to exchange information, handling general emails and other correspondence and routing questions received from email and other correspondence, the organization's website and/or social media platform to the appropriate person. May involve handling money and/or negotiables requiring basic math skills. May involve limited routine data entry. May involve confidential contacts/information.How do you qualify for this job title?

• I have a high school diploma (or the equivalent) and at least four (4) years of full-time or equivalent part-time paraprofessional experience (this experience can be in any field).
• I have a high school diploma (or the equivalent) and at least four (4) years of full-time or equivalent part-time paid clerical office support work that includes the application of state and federal laws and/or guidelines.
• I have a combination of successful completion of coursework from an accredited college or university AND full-time or equivalent part-time paid experience as described above to equal a total of four (4) years. Please note: successful completion of coursework from an accredited college or university may be substituted for the required experience at the rate of thirty (30) semester hours of training for every one (1) year of experience.
• I do not have any qualifying experience as described above, but I do have at least one-hundred twenty (120) semester hours OR a Bachelor's degree to substitute for the qualifying experience.
• I do not meet any of the above training and experience requirements. PLEASE DO NOT APPLY.

02
If you have an Associate's degree (or higher) from an accredited college or university, please indicate your degree, major/field of study, the date on which you graduated, and the school you graduated from. For example: Bachelor of Arts in Sociology 12/16/2023 West Virginia UniversityIf you have successfully completed semester/quarter hours from an accredited college or university, please enter the following information: the number of semester/quarter hours you have earned, the date(s) you attended, and the school(s) you attended.For example: 36 semester hours Spring 2021 through Fall 2021 Marshall UniversityIf you do not have any of the above training or education, please type "NONE" here.
03
Special Requirement: A valid driver's license is required. Do you have a valid driver's license?

• Yes, I have a valid driver's license.
• No, I do not have a valid driver's license. PLEASE DO NOT APPLY.

04
Were all of the jobs listed in your application paid?

• Yes
• No

05
If you answered NO to the above question, please list below the names of the employers for which you did not receive compensation. Compensation may not only be salary or wages. It may be room and board, gas mileage, etc.If you answered YES to the above question, please put NONE.
06
We do not accept any of the following documentation. These will not be utilized during the application process. Such documentation will not be reviewed or accepted. Resumes will not be accepted in place of a completed application.1) Unofficial transcripts2) High School Diploma/transcripts3) Unrelated documents not pertaining to the position for which you are applying4) Any international degree that has not been evaluated by a N.A.C.E.S. (National Association of Credential Evaluation Services) approved organization. For more information, please visit: 5) Resumes (this information must be included in the Work History section of your application)Please do not attach any of the above documentation to your application, nor send it to the Division of Personnel via email or regular mail.I have read and understand this statement pertaining to my application.

• Yes
• No

07
Confirmation. By submitting my application I confirm and agree that all application statements are correct. I further understand that all my information is subject to verification and any misrepresentation is grounds for permanent disqualification.

• I confirm the above statement.

Required Question