Sr. Customer Experience Partner (Hybrid)
Charlotte, NC
Houston, TX
Florham Park, NJ
Are You Ready to Navigate the Future of Global Trade?
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
What we Offer:
Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.
The Opportunity
Are you ready to thrive in a high-paced environment where your contributions are valued, recognized, and rewarded? As a Senior Customer Experience Partner, reporting to the 4PL Customer Experience Control Tower manager, you will play a crucial role in supporting a team of customer-facing logistics specialists. You will collaborate with colleagues in Global Service Centers (GSC), Product, and Sales teams to manage capacity and act as the first level of escalation for team or customer-related matters. Your role will also involve training and shaping the knowledge and performance of the team, driving a continuous improvement mindset to enhance customer experience and team productivity.
In this role, you will:
Understand and Execute : Grasp the business requirements of Logistics and Services 4PL accounts and execute according to defined IOPs, SOPs, and KPIs.
Build Relationships : Foster long-term relationships with customers and the internal operational and customer service network.
Lead and Escalate : Act as the team lead and escalation point for customer issues and questions.
Provide Feedback : Offer regular feedback on colleague performance in conjunction with the Manager for colleague and department development.
Troubleshoot and Solve : Proactively identify program exceptions and troubleshoot according to broad guidelines provided by the 4PL Customer Experience Control Tower Manager, Product Manager, Program Manager, or Key Client Manager.
Indirect Leadership : Indirectly manage and lead the Global Service Centre (GSC) staff assigned to the key account.
Ensure Compliance : Ensure all Internal Operational Procedures (IOPs) and Standard Operating Procedures (SOPs) are followed.
What you bring:
Bachelor's degree
Supervisory experience preferred
Minimum of 3 years of SCM/4PL or similar industry experience
Solid SCM/4PL/ Shipping operations background.
Client Management experience preferred
Join us as we harness cutting-edge technologies and unlock global opportunities. Together, let's sail towards a brighter, more sustainable future with Maersk.
Pay Range: $60,000 - $70,000 USD*
Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors, such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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