Customer Support Represemtative

Company Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
Job Description
We seek a matured, skilled and experience Remote Customer Support Represemtative to plays a crucial role in providing exceptional customer service and support to our clients. This position involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, the Customer Support Agent will be actively involved in overdue collections, account receivables, and debt collections.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels
- Provide accurate information and assistance to customers regarding products and services
- Resolve customer issues efficiently, escalating complex cases as necessary
- Maintain detailed records of customer interactions and follow up on outstanding matters
- Manage overdue collections, including contacting customers with outstanding payments and negotiating payment arrangements
- Handle account receivables tasks such as invoicing, payment processing, and monitoring outstanding balances
- Conduct debt collection activities, working with customers to secure payment and resolve outstanding debts
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience
- Adhere to company policies, procedures, and regulatory requirements at all times
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus
- Proven experience in customer service, call center operations, or related fields
- Strong communication skills and the ability to interact effectively with customers
- Proficiency in using computer systems, CRM software, and office applications
- Excellent problem-solving abilities and attention to detail
- Ability to work efficiently in a fast-paced environment and meet deadlines
- Prior experience in overdue collections, account receivables, or debt collections is preferred
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus
- Proven experience in customer service, call center operations, or related fields
- Strong communication skills and the ability to interact effectively with customers
- Proficiency in using computer systems, CRM software, and office applications
- Excellent problem-solving abilities and attention to detail
- Ability to work efficiently in a fast-paced environment and meet deadlines
- Prior experience in overdue collections, account receivables, or debt collections is preferred
Additional Information
Flexible work hours
Company-sponsored events
Paid volunteer days
Educational opportunities
Remote work options
Commuter benefits