Senior Business Analyst

Please email if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

Schedule: Remote

Compensation: $81,900- $120,200

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

Partner with key strategic leaders in developing business solutions for complex initiatives spanning the enterprise. Elicit, analyze, validate, specify, verify, and manage the business needs of the project stakeholders, to include customers, partners, and end users. Lead business owners and executive sponsors through the project initiation process. Support business areas throughout the entire Project Development Life Cycle (PDLC), ensuring the requirements are accurately translated and tracked throughout the project. Lead and mentor other business analysts.

What you will do:

Requirement Elicitation and Analysis

• Schedule, plan, and lead requirement gathering and review meetings. Communicate key decisions and action items. Develop a comprehensive requirements management plan and schedule.
• Elicit requirements using interviews, document analysis, surveys, business process analysis and descriptions, use cases, scenarios, competitive product analysis, task and workflow analysis and/or requirements workshops. Use the information gathered to identify problems, opportunities, and solutions for the business to achieve better value.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Communicate with 3rd party vendors and partners to address technical and business questions, issues, or requests to ensure vendor requirements are accurately captured.
• Integrate research, team ideas, and client feedback into solution requirements.
• Facilitate requirements prioritization based on business value.
• Solicit project cost and savings estimates. Partner with leadership to document benefit analysis. Present initial funding request to EPMO Finance committee.

Stakeholder Communication

• Collaborate with colleagues and stakeholders to gain a thorough understanding of essential business requirements to ensure all are focusing on the same objectives.
• Collaborate with cross-functional teams.
• Present findings, recommendations, and project updates to various audiences.
• Communicate technical concepts to non-technical stakeholders.

Documentation

• Create accurate and understandable detailed documentation including meeting minutes, action items and decisions, business requirements, process flows, risks and issues, use cases, and user stories, and weekly status reporting.
• Document and analyze business requirements, processes, and workflows ensuring that requirements statements are complete, consistent, concise, traceable, feasible, unambiguous and verifiable.

Quality Assurance

• Manage requirements traceability information and track requirements status throughout the project.
• Assist business partners with test planning and quality reviews to ensure solutions meet quality and scope objectives.

Mentoring, Oversight & Guidance

• Mentor BA (Business Analyst) staff, monitor and evaluate outcomes, and participate in process improvement.
• Facilitate requirement peer review, providing constructive feedback that supports quality and best practices.

What you need to succeed:

• Bachelor’s degree in Business Administration, or related field, or an equivalent combination of education and experience. Master’s degree a plus.
• Seven to ten years in business analysis and solution development, including leading complex enterprise teams through business process integrations.
• In depth knowledge of the healthcare industry, of technology, and of processes, such as cross-functional business processes for major operational areas, project management, vendor management, and project life cycle, as well as a broad understanding of legislative regulations. Blue Cross Blue Shield Association regulations knowledge and experience is a plus.
• Experienced in project management methodology, project development life cycle, and business processes.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Ability to convert business strategy into action-oriented objectives and measurable results.
• Ability to motivate, lead and inspire a diverse group to a common goal/solution with multiple stakeholders.
• Ability to understand client requirements, business objectives, and financial constraints.
• Proficiency in requirement gathering techniques, process modeling, and documentation.
• Strong business acumen and political savvy.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to collaborate while dealing with complex situations.
• Ability to think creatively and to drive innovation.
• Ability to mentor, coach and provide guidance to others.
• Adaptable and capable of working in fast-paced environments.
• Understanding of technology applications and their use in a healthcare setting.
• Knowledge of relevant tools such as Microsoft Word, Excel, Visio, Project/PWA, and Azure Boards (or other relevant Agile storyboarding tools).

Extras:

• CCBA or CBAP designation.

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia.

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.

The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit to view the "EEO is the Law" poster.

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