Who we Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary:
Reporting to the Chief People and Diversity Officer, our Head of Total Rewards is an essential part of the Human Resources team with a track record of demonstrating strong proficiency in the understanding of how total rewards supports the overall organizational strategy to enhance employee attraction, retention, and engagement, as well as drive performance and business results. This leader will also have oversight and management of the company’s Payroll system and process.
Located at our headquarters in Naperville, IL. our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but not limited to:
- As a thought partner to the CPDO and HRLT implement and manage reward programs intended to motivate and retain employees.
- Lead and translate our compensation and benefits philosophy into a tactical execution plan for employees with a focus on our annual compensation and performance management cycle.
- Oversee the deployment of the communication plan to inform employees of the value and modifications to the company's compensation, benefits, retirement, and related programs.
- Develop communication strategies to effectively inform employees about total rewards programs.
- Manage, coach, and develop approximately 2-3 directs reports.
- As a trusted advisor and consultant to the business, collaborate and consult with HR Business Partners and Recruiting on job leveling, promotions, transfers, and developing total rewards policies, guidelines, and programs to support our continued growth.
- Forecast and propose variable compensation strategies that are competitive in the marketplace while keeping in mind our internal SG&A budget.
- Iterate upon our current compensation model while working with our HR Leadership team to implement where needed.
- Determining the approach and resources to conduct competitive benchmarking and analysis to evaluate compensation programs, policies, and processes and make recommendations or adjustments as needed.
- Develop and consult on reward programs, processes, and policies to ensure they are market competitive and internally equitable.
- Ensures compensation programs are consistently administered in compliance with company policies and regulations.
- Monitor employee satisfaction and feedback related to compensation and benefits and provide recommendations and solutions when applicable.
- Manage relationships with external vendors and consultants who provide services related to compensation, benefits and payroll.
- As a player coach, partner with the entire HR and DEI team in a hands-on capacity in doing the work to implement strategies, programs, and processes.
- Serve as a champion for Diversity, Equity, and Inclusion, partnering with office of DEI and HR Business Partners to implement and monitor the success of key DEI initiatives that foster an environment of belonging.
- Takes ownership for engaging with and collaborating with other HR areas through influence without direct authority leveraging the expertise and experiences of Talent Acquisition, Training and Development and other areas of HR.
- Ensure compliance with appropriate governmental laws and regulations as they relate to Human Resources (i.e., EEOC/AA, ADA, Wage and Hour, FLMA, WC, etc.). Work with assigned areas to ensure they are informed, updated as applicable, and operating in compliance with applicable laws.
We’re Excited if This is You:
- Bachelor’s Degree in Business, HR, Finance, Economics, or related field.
- 8+ years of progressive HR experience with at least 3 years of total rewards experience.
- 2+ years of direct payroll processing experience and/or Payroll oversight a very strong plus and very much preferred.
- 3 + years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.
- Proven track record of successfully implementing and managing competitive compensation programs including but not limited to base pay, annual merit, incentive design, and job evaluations. Well versed in health and welfare plan assessment and implementation.
- Analytically driven; feels at home in Excel and Google Sheets and has experience using Radford, PayFactors and other data resources for benchmarking and leveling.
- Proven success in operating within an ambiguous and ever-changing environment.
- Strong business acumen, financially astute, and detail oriented.
- Roll up your sleeves mentality; this is a leadership position, but you will still be involved in execution.
- Effectively translates data into actionable insights.
- A confident problem solver and communicator who is comfortable influencing others.
- Highly agile and able to prioritize multiple projects and deadlines.
- A leader with a high sense of urgency with a track record of flourishing in a fast-paced, dynamic, performance-oriented environment.
- Demonstrated emotional maturity and ability to create (and adapt to) change in an environment where the structure may evolve rapidly.
- Understanding of HR technology and payroll and uses technology to streamline and drive processes.
- Track record of collaborating with employees at all levels in the development of strategic total rewards and employee wellness initiatives.
- Solid knowledge of federal, state, and local laws, statutes, etc. which govern employment policies and practices.
- Strong proficiency in Payroll a very strong plus.
Education (preferred and or required)
Bachelor’s degree
Certificates, Licenses, Registrations
PHR, SPHR, CEBs or other HR related certifications a very strong plus
Computer Skills Needed to Perform this Job
- Proficiency in Microsoft and Google Suites.
- Proficiency in HR systems including Learning Management Systems and Applicant Tracking tools
- UKG proficiency strongly preferred.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation : We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage : Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match : Secure your future with our robust retirement plan.
- Defined Contribution Arrangement : 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
- Generous Paid Time Off : Take the time you need to recharge and relax.
- Education Assistance Program : Invest in your growth and development with our support.
- FSA/HSA Options : Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness : Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture : Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies:
Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages, and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Education
Required- Bachelors or better