Library Associate II Salary

GENERAL SUMMARY:

Under general supervision of the Youth Services Supervisor, the Library Associate II provides high quality information and reader services to teens (ages 12-18) in the North East community while consistently delivering caring, non-judgmental customer service.  Develops and delivers a full range of diverse and innovative programs and services, including community outreach initiatives, for teens (ages 12-18).  Manages and maintains dedicated teen room with study rooms, computer lab and collaborative technology station.

ESSENTIAL JOB FUNCTIONS:

• Provides information services, including reader’s advisory, research and homework assistance, reference, and technology assistance to teens (ages 12-18) in person, via phone, email, online, etc.
• Works collaboratively with system-wide Teen Services team and external presenters to plan and conduct library programs in accordance with educational and development goals that are responsive to the needs of teens (ages 12-18).
• Works with Youth Services Supervisor and departmental staff to develop and implement outreach and collaborative programming to local school system and community based organizations.
• Conducts research using an array of resources, including the library’s databases and digital services.
• Provides information and technology instruction to teens (ages 12-18) in a variety of areas, including library software and hardware, personal device assistance, digital media, and internet and computer usage.
• Actively markets library services and programs to teens and their families in the community.
• Monitors and maintains the teen collection and makes recommendations for materials to be purchased.
• Merchandises and markets collections.  Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
• Utilizes the library’s circulation database to search for and place holds on materials requested by patrons.
• Works with Youth Services Supervisor to implement department or branch goals within overall system goals.
• Serves as liaison to the local middle and high schools and community organizations serving teens (ages 12-18).
• Represents branch library on system-wide young adult services team.
• May serve on system-wide committees.
• Monitors and maintains library computers and software, troubleshoots and calls for assistance as needed.
• Maintains facility and reports problems to appropriate staff.
• Maintains accurate service statistics.
• Shelves library materials of all types.
• Performs ongoing assignments of moderate to high difficulty.
• Other duties as assigned.

JOB STANDARDS:

• Promotes and maintains a high standard of customer service, both internal and external.
• Demonstrates ability to work with a diverse community.
• Models positive attitude toward library technology and change.
• Maintains courteous, friendly, and constructive relationships with patrons and staff.
• Promotes and advocates a positive library image in the community.
• Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
• Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.