Human Services Specialist II (Family Partner)

The City of Fremont's Human Services Department is recruiting for Human Services Specialist II (Family Partner)

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships; engaging with and building the capacity of the community to do its own problem-solving; and leveraging financial and volunteer resources.

The Human Services Specialist (Family Partner) will work as part of a team with counselors and case managers to provide services to parents and their children in Fremont, Newark, and Union City. The incumbent will provide peer support and assist families in navigating systems and accessing needed services while promoting independence and advocacy skills through a respectful and nonjudgmental manner. The Family Partner uses their own personal lived experience and ensures that the family’s perspective is represented in the provision of all services which will be conducted in the child’s home or school, at Youth and Family Services’ clinic located at the Fremont Family Resource Center or in other community settings.

First Review of Applications

The first review of applications is September 23, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process

The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Reasonable Accommodation

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing .

Contact Us

For additional information, please contact Human Resources Department at: .

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

Human Services Specialist II Class Specification

1. Works with team members to assist in the monitoring, follow-up and collateral work of assigned caseload.
2. Interacts with clients, families, and organizations in a variety of settings including: homes, hospitals, doctors’ offices, schools and other city, county, or state agency offices and on the phone.
3. Performs human services support activities including referring clients/family members to appropriate community resources according to the client care plan.
4. Follows up on client services, schedules meetings and appointments.
5. Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients’ needs and requests.
6. Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
7. Maintains confidential records, accurate client files, screens and processes forms, verifies authorizations on documents, and updates automated databases.
8. Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
9. Participates in community outreach activities and public presentations that impact individuals and families.
10. Establishes and maintains effective working relationships with clients, clinical team members, community agencies and other service providers.
11. Works effectively with a wide variety of cultural and ethnic groups.

Knowledge, Skills and Abilities

Knowledge of: The principles and practices of social work as applied to children, youth, families, and/or senior populations; principles and techniques of interviewing required to obtain information to determine the nature of client situations; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; how to prepare and deliver training programs; applicable mental health laws, rules and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment; basic mathematics; research methods.

Skill in: Methods and techniques used in researching, proofing, evaluating, gathering, organizing and arranging information; office practices and procedures including indexing, filing and checking references sources; performance of a variety of responsible case management support tasks including maintenance of case records, preparation of reports.

Ability to: communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with clients, community agencies and service providers; make decisions and independent judgments; maintain accurate records and document actions taken; prioritize work and coordinate multiple work activities; adapt to procedural and technological changes, work independently in performing assignments and resolving problems within limits of responsibility and supervision. Operate a variety of office equipment such as a calculator, computer and software applicable to assignment; perform basic mathematical calculations; research resources and track results; Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: completion of 60 semester units or 90 quarter units from an accredited college with coursework in social work, counseling, sociology, nursing, gerontology, financial planning, tax preparation, substance abuse intervention or human services related fields based on assignment. At least two years of experience in a field directly related to the assignment is required working as an employee, intern or volunteer in a social services environment serving children, youth, senior citizens, individuals with disabilities, family programs, financial planning or substance abuse intervention. The ability to speak Spanish, Chinese, or languages other than English is desirable.

License/Certification/Special Requirements

This classification requires the ability to travel independently within and outside of City limits and possession of a Class C California Driver’s License. Failure to maintain this license will result in discipline up to and including termination. Substance Abuse Intervention Assignment: Possession of a California State Alcohol and Drug Counselor certification, (from an approved California Department of Alcohol and Drug Program) is required at the Specialist II level and is desired at the Specialist I level. Alternatively, a California License as an LCSW, MFT, Licensed Psychologist, Physician, and Registered Board of Behavioral Sciences Intern may be substituted for the California State Alcohol and Drug Counselor certification.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.

Class Code: I: 7542 II: 7541
FLSA: Non-Exempt
EEOC Code: 2
Barg. Unit: CFEA
Probation: 12 Months
Rev.: 11/15#J-18808-Ljbffr