Director, Retail

Director, Retail

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

• Responsible for all operations and performance of retail store operations, to include strategic vision, financial results, personnel training and development, and cross-functional communication and support.
• Lead and guide regional managers and store managers to ensure successful operations of Base Supply Centers.
• Clear and concise communication with Regional, District, and Store Managers on direction, expectations, and standards. Partner with all internal business partners to ensure positive collaboration.
• Travel 50% of the time or as required by business needs.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:30 AM – 4 PM

KEY RESPONSIBILITIES

• Responsible for all retail store operations, including initial store design/layout and legacy store resets.
• Review and analyze reports to determine items that need to be phased out due to low demand or are obsolete.
• Oversee the development of Base Supply Center Standard Operating Procedures and the accountability of their execution.
• Conduct reviews/audits to assure full compliance of all operations and determine necessary corrective actions.
• Direct Regional Managers in current and future training requirements at both retail and corporate. This includes all facets of customer service, retail operations, safety, and new employee orientations.
• Lead the Retail division in execution of continuous improvements in retail goals and KPIs, including annual sales goals, stock turn, surplus, inventory reduction, and inventory integrity goals.
• Subject matter expert on future acquisitions; assists with business unit transition.
• Partner with the Product Development Team to identify sales-driven manufacturing opportunities.
• Partner with accounting to ensure that AP questions/issues are responded to promptly and overdue AR accounts are actively worked to attain collections.
• Responsible for motivating retail teams to provide great customer service, as well as developing business strategies that will help each location achieve success.
• Lead and encourage direct reports to surpass goals while implementing the company's policies and regulations.
• Partner with Human Resources on recruiting, onboarding, and retention at all levels in the retail division.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands.
• While performing the duties of this job, the employee is in a moderate office environment.

QUALIFICATIONS

• Bachelor's Degree in Business or equivalent experience.
• Extensive retail knowledge in a multi-unit environment. Advanced computer and customer service skills. Military experience preferable.
• 7-9 years of progressive retail experience; minimum of 5 years in a management position.

Why LCI?

• Purpose-driven company driven by principles, not profit.
• Reach your highest potential: upward mobility, rewarded through hard work.
• Competitive salary and compensation.
• Basic Life Insurance at no cost to the employee.
• 401(k) with match and Surplus-Sharing Plans.
• Health, Dental, and Vision Insurance.
• Ten paid holidays annually.
• Paid Time Off (PTO).
• On-site Health and Wellness program.
• Employee Assistance Program (EAP).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.