Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work You’ll Do
- Primary Role : Serve as the first point of contact for technical assistance via phone, email, or chat.
- Problem Resolution : Guide customers through problem-solving processes for initial issue resolution.
- Documentation : Log details of inquiries, issues, and resolutions; maintain activity reports and customer data.
- Customer Follow-Up : Ensure systems are functional post-resolution and gather feedback to enhance service.
- Installation Support : Assist with new hardware and software installations and configurations.
- Maintenance Duties : Conduct preventive maintenance and updates for software and hardware.
- Skills Required : Proficiency with computer hardware, desktop operating systems, basic network troubleshooting, and excellent communication skills.
Qualifications
Required
- Bachelor's degree in computer science, information systems, or other technology-related field
- 2+ years of Service Desk or relevant IT experience
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Available to work onsite in Washington DC 2-3 days a week
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $68,000 to $102,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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