Job Category: Entrmnt, Gmblg, PerCare, Srvc Related Workers
Requisition Number: DIREC006266
- Posted: September 23, 2024
- Full-Time
Locations
Showing 1 location
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Oversees all activity in the Table Games (TG) Department.
- Develops and maintains policies and procedures along with planning for all TG operational objectives.
- Manages all staff in the TG department including hiring, training, scheduling, performance management, career progression, progressive discipline, etc. in conjunction with the Human Resources Director.
- Responsible for the development and execution of TG budget.
- Prioritize tasks, handle multiple projects simultaneously, organize and delegate assignments.
- Assists in the development of all departmental programs, special events and promotions.
- Analyze customer play, cheating, scams, card counters, and unusual or suspicious variations of play and ensure the appropriate action is taken.
- Ensures adequate staffing levels, departmental structure and employee developmental programs are in place.
- Is knowledgeable of Local, State and Federal gaming laws and regulations, as well as internal controls, policies and procedures.
- Attends all management meetings and other meetings as assigned.
- Compiles monthly reports for the General Managers.
- Resolves guest complaints in a prompt and courteous manner.
- Supervises staff in developing and maintaining effective working relationships and good customer service skills. Provides personal attention and assistance to customers. Acts to keep customers satisfied and motivated to return.
- Adheres to safety rules and regulations of Bronco Billy’s and the TG department.
- Follows established security protocols to ensure casino work environments are safe, and reports violations of casino security policies and procedures, as directed.
- Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures.
- Maintains alertness for performance of all responsibilities, and a general awareness of casino operations at all times. Keeps General Manager(s) and Casino Managers informed of any concerns.
- Performs, when necessary, as a back-up to casino staff.
- Performs other duties, including special projects, as needed and directed.
Salary: $80,000+ to commensurate with experience.
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, resort discounts, incentive comps and more.
Qualifications
Skills
Behaviors
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Motivations
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Education
Required:
High School or better.
Experience
Required:
5-10 years: Graduation or training from Table Games school, program or equivalent is desired. Five (5) or more years of recent, related supervisory experience within a Table Games environment. Advanced knowledge of Gaming Industry and Colorado laws and regulations governing gaming operations and Colorado sports betting rules and regulations.
5-10 years: Displays leadership qualities and ability to serve internal and external customers. Must be able to develop and manage departmental budget and control labor and expenses. Ability to maintain strict confidentiality and independently manage multiple tasks in a professional manner. Ability to maintain a professional demeanor. Ability to deal games within the department. Ability to analyze numbers and create comprehensive graphics. Ability to build a strong team environment.
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