Head of Commercial Strategy, Operations and Enablement
Locations: New York, Horsham, PA
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: R84275
About our Team
Bringing Clarity to Innovation | LexisNexis IP Solutions
At LexisNexis️ Intellectual Property Solutions, we believe when a person works on a patent and understands the future trajectory of a specific technology, that person has the potential to fundamentally change how society operates. We are proud to directly support and serve these innovators in their endeavors to better humankind. Helping customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, and ultimately achieve superior results.
About the Role
The Head of Commercial Strategy Operations and Enablement is responsible for leading and optimizing the company's commercial operations, ensuring efficient and effective processes that drive revenue growth and customer satisfaction. This role oversees the development and implementation of strategies, policies, and procedures that enable seamless operations across sales, customer service, and go-to-market support functions.
Responsibilities:
- Strategic Planning and Execution: Develop and execute strategic plans to streamline commercial operations, enhance operational efficiency, and drive business growth.
- Process Optimization: Continuously analyze and optimize operational processes, identifying areas for improvement and implementing solutions to enhance productivity, reduce costs, and improve sales effectiveness and customer experience.
- Operational Excellence: Ensure operational excellence by establishing and maintaining best practices, standard operating procedures, and performance metrics across all commercial functions.
- Resource Management: Manage and allocate resources effectively, including personnel, technology, and budgets, to support commercial operations and enable business growth.
- Cross-Functional Collaboration: Foster collaboration and alignment across various departments, such as sales, marketing, customer service, and product teams, to ensure seamless operations and consistent customer experiences.
- Data Analysis and Reporting: Leverage data analytics and reporting to monitor business performance, identify trends, and make data-driven decisions to drive continuous improvement.
- Sales Forecasting and Analytics: Establish and maintain robust sales forecasting processes, leveraging data analytics and reporting to provide accurate forecasts, identify trends, and drive data-driven decision-making.
- Sales Operations Strategy: Develop and execute a comprehensive sales operations strategy aligned with the company's overall sales objectives and growth targets.
- Commercial Enablement: Develop and implement commercial enablement programs, including training, tools, and resources, to equip the commercial teams with the necessary knowledge, skills, and support for success.
- Territory and Account Management: Develop and implement effective territory and account management strategies, ensuring optimal coverage, resource allocation, and alignment with sales objectives.
Requirements:
- Proven leadership experience in commercial operations, sales operations, or related fields.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data analysis and reporting tools.
- Solid understanding of business processes, project management, and change management.
- Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degree preferred.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
The salary range provided in this posting is the base salary range for NYC: $143,800.00 - $267,000.00.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: or please contact 1-855-833-5120.
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