Branch Manager

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products, and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, Chaparral Materials has a network of yards throughout New Mexico, Texas, and Colorado. We offer weekly transfer trucks between locations and subscribe to all the major construction lead services. This helps us efficiently service our customers while also providing valuable resources to the contractor community. Each of our yards is ready to assist you in ordering the right products for your specific applications. If we don't know the answer, we'll go straight to our manufacturing partners to locate the information you need.

Position Summary:

The primary function of a branch manager is to manage and direct all operation and sales activities of the assigned yard/branch while providing excellent service and delivery execution.

Duties & Responsibilities:

1. Meets profit goals for the yard.
2. Maximizes opportunities for improving net profit and develops ways to correct negative trends.
3. Maintains relationships with customers and understands their needs for maximum profit performance.
4. Assists sales team with developing new customers and follows up on sales leads.
5. Assists credit with overdue accounts receivables.
6. Sets pricing and determines appropriate pricing for yard.
7. Responsible for post-delivery customer audit program to improve business processes.
8. Responsible for overall customer satisfaction and order accuracy programs.
9. Resolves customer complaints about service delivery and product quality.
10. Orders board and materials within general company purchasing guidelines.
11. Maintains inventory levels and records in the yard.
12. Oversees responsibility for inter-office procedures.
13. Responsible for accurate input and confirmation of sales orders, customer information, and related reports which support sales order entry process.
14. Approves all credit memos and return authorizations.
15. Ensures that yard's staffing and equipment will meet delivery needs.
16. Ensures trucks and team members are scheduled appropriately.
17. Establishes and maintains the overall operational and delivery strategies.
18. Overall responsibility for managing variable expenses within budgeted targets.
19. Maintains proper maintenance and equipment protection program.
20. Understands and plans for equipment depreciation.
21. Ensures equipment is maintained to company operating standards.
22. Overall responsibility for yard safety, cleanliness, and injury/accident prevention.
23. Responsible for overseeing and enforcing safety programs and procedures.
24. Investigates all accidents and injuries thoroughly.

Basic Qualifications:

1. Minimum of 5 years of related work experience.
2. Strong Microsoft Office skills.
3. Demonstrated knowledge of managing a profit-making operation by setting and meeting goals.
4. Demonstrated knowledge of overall distribution business.

Core Competencies:

1. Strive to do the right thing by displaying trust and integrity.
2. Embody the principles of servant leadership by putting the needs of others first.
3. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed.
4. Establish and maintain effective working relationships at every level of the organization.
5. Help champion an inclusive working environment by empowering others.
6. Ability to self-manage, show initiative, be proactive, and drive results.
7. Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

1. Must be able to remain in a stationary position 50% of the time.
2. Frequently move about inside the office and warehouse.
3. Must be able to operate basic office machinery.
4. Must be able to communicate with team and management and exchange accurate information.
5. Constantly working in an office and warehouse environment.

Required Cognitive Skills:

1. Must be able to problem solve and prioritize tasks.
2. Must be able to manage stress depending on deadlines and ongoing projects.
3. Must be able to multitask.
4. Must be able to receive and analyze information.
5. Must be able to quickly communicate solutions if problems occur.
6. Must be able to demonstrate a high degree of sound judgment and initiative.

Benefits & Perks:

1. Medical, Dental, Vision, Disability & Life Insurance.
2. Wellness Benefits.
3. 401(k) Retirement Plan.
4. Employee Stock Purchase Program.
5. Paid Holidays & Vacation Days.
6. Professional Growth Opportunities.
7. Development & Training Programs.

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.