Specialist, IT
(13773)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems and that they are in compliance with One&Only Resorts standards of operations.
Key Duties and Responsibilities
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Oversee the daily performance of computer systems
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Confer with staff, users to establish requirements for new systems or modifications
- Develop training materials and procedures, and/or train users in the proper use of hardware and software
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Inspect equipment and read order sheets to prepare for delivery to users
- Answer users' inquiries regarding computer software and hardware operation to resolve problems
- Observe system functioning to verify correct operations and detect errors
- Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data
- Assists the Director, IT in the entire network maintenance, this includes administration and documentation of computer networks, telephone and cable TV networks
- Assists the Director, IT in systems management and new projects
- Use and handles IT equipment with care and according to Director's instructions.
- Attends briefings and meetings as requested.
- Performing any other tasks as assigned. Support & Maintenance of I.T. infrastructure including telecommunications.
- Preferred previous experience working in IT and/or within a resort environment
- Excellent customer service skills, even in times of high demand, low resources, or unhappy users
- Ability to translate complex technical issues into terms easily understood by end users
- Proficiency in Help Desk software, ticketing systems, and endpoint management tools
- Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, ITIL v3 Foundation
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.