Customer Service Representative

Description

DaBella is one of the fastest growing home improvement companies in the United States, with over 50+ locations we specialize in the full removal and replacement of home-improvement services such as roofing, siding, windows, and bath & showers.

Being a part of such a fast-growing environment we are constantly looking to improve our customer service experience with our customers and employees. We strive to go above expectations to make sure our customers and employees have a great experience, we stand by our company values We Lead, We Care, We Grow!

Status: Monday - Friday 9 am - 6 pm

Compensation: $20.00 - $22.00 hourly

Our Ideal Candidate Will Bring:

• High level understanding of the critical need to deliver superior service
• Ability to keep up with a fast-paced environment and maintain a positive attitude
• Ability to learn multiple programs, research the issue, and articulate the solution
• Excellent written and verbal communication skills

Overview:

The Customer Service Specialist is responsible for first-line customer service support and
ensuring customers experience with DaBella is as good as possible. The CS Specialist handles
omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.

Essential Functions:

• Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
• Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner
• Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement

Qualifications:

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
• A creative mind, with an ability to suggest improvements

Benefits: Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
  • UHC Rewards 
  • Rally Health 
  • One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

This is an IN-OFFICE Role.
To learn more about DaBella visit our website at