Customer Service Officer

Job Title: Customer Service Officer
Location: San Antonio, TX
Position Overview:
We are seeking a dedicated and proactive Customer Service Officer to join our team. This role involves managing customer inquiries, addressing complaints, and providing timely and accurate information to ensure a positive customer experience. The ideal candidate will possess strong communication skills, patience, and a passion for helping people.
Key Responsibilities:

1. Customer Interaction:
   
   • Respond to customer inquiries via phone, email, and live chat promptly and professionally.
   • Provide accurate information about products, services, and company policies.
   • Handle complaints and provide solutions in a calm and empathetic manner.
2. Issue Resolution:
   
   • Identify and troubleshoot issues raised by customers, ensuring resolution in a timely and efficient manner.
   • Escalate complex issues to the appropriate department or manager when necessary.
   • Follow up with customers to ensure issues are fully resolved and customer satisfaction is achieved.
3. Data and Record Management:
   
   • Accurately log customer interactions, issues, and resolutions in the company's CRM system.
   • Monitor common customer concerns and work with the team to improve customer experience.
4. Team Collaboration:
   
   • Work closely with other departments (e.g., sales, technical support, and logistics) to provide seamless customer support.
   • Share customer feedback with the team to enhance service delivery.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a relevant field is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and handle challenging situations with patience.
• Proficient in CRM software, MS Office, and other customer support tools.