Job/Position DescriptionAdministrative Asst IIUnder the supervision of Specialized Health and Social Services (SHSS) Children with Special Health Care Needs ServicesProgram (CSHCN-SP) supervisor, provides routine and advanced administrative support necessary to carry out daily program operations for the Children with Special Health Care Needs Services Program (CSHCN-SP) area and greater Specialized Health and Social Services (SHSS) program as needed. Provides information and referral for incoming calls and visitors. Processeseligibility applications for the CSHCN-SP, which includes reviewing applications for accuracy, interviewing clients, collecting program required verification, and documenting case information in assigned databases. Coordinates successful case disposition and effective client services by referring clients to DSHS medical case managers as needed. Performs duties to support case management efforts of the region, including entering and retrieving client information into/from assigned databases; and transferring and processing case management files according to the specific records retention policy for each case type. Performsduties under moderate supervision with limited latitude for the use of initiative and independent judgment. May train or mentorothers. Performs other duties as assigned. Member of the Incident Command Structure (ICS) in response to public health emergencies. Must comply with HHS, DSHS, and Texas Department of Public Safety applicable policies/procedures/standards. Employee must be able to independently travel throughout the State of Texas and out-of-state to complete essential job functions. This position is office-based, Monday-Friday, 8:00 am - 5:00 pm.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties asassigned.Provides administrative and technical support services for the Children with Special Healthcare Needs Services Program(CSHCN-SP), Personal Care Services (PCS), Community First Choice (CFC), and other SHSS programs. Answers and routestelephone calls, takes messages, and greets and directs visitors to the appropriate staff. Prepares, reviews and maintains programreports and documents utilizing standard office equipment and software. Maintains filing systems in compliance with applicablestate and federal statutes. Processes and disseminates program and regional correspondence. Participates in the organization,coordination, and tracking of a wide variety of regional program processes and events. May train or mentor others. (45%)Processes eligibility applications for the CSHCN-SP program. Interviews consumers to determine eligibility for services. Provideseligibility information to internal and external customers. Inputs information and scans eligibility applications and associateddocuments into the appropriate database systems. Documents case activity in compliance with applicable state and federalstatutes. Processes and disseminates related correspondence and documents. (45%)Performs other duties as assigned. Duties include, but are not limited to, being required to work other than normal business hoursin order to respond to public health emergencies and actively participating and/or serving in a supporting role to meet the agencyand#146;sobligations for disaster response/recovery/Continuity of Operations (COOP) activation--requires completion of at least ICS 100,200, 300, 400, 700 and 800 and may require an alternate shift pattern ass Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.