Remote: SNOW Project Manager Catalogue

Position: SNOW Project Manager Catalogue

Location – Mclean, VA/Plano, TX (Remote)

Duration: 6+ Month

Role Overview

Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.

Job Description:

• Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
• Managing several key/strategic projects at any given point in time preferably for ITSM
• Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
• Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
• Maintaining strong business communication, presentation, and conflict management
• Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
• Managing relationships & status reporting within the organization, with clients & applicable third parties
• Managing internal and external dependencies for the projects
• Create and track a plan to deliver the program goals, including the technical implementation plan.
• Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
• Scope (requirements)/ backlog management, quality management and risks and issues management
• Create & manage end-to-end program plans.
• Accountable for end-to-end delivery of overall project
• Accountable & lead to deliver agreed solutions with agreed quality.

Desired Skills/Requirements:

• Graduate (minimum), MBA (IT/Operations) is preferred.
• 8-10 years of minimum project management experience in IT
• ITIL® or ITSM certifications preferred. PMP certification is desirable.
• Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)