Account Manager I-III

Exemption Status: United States of America (Exempt)

Salary Range: $58,642 - $77,700 - $96,758

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Account Manager I-III

• Account Manager I - $50,667 - $66,500 - $82,333
• Account Manager II - $58,642 - $77,700 - $96,758
• Account Manager III - $68,860 - $92,100 – 115,350

The Scoop:

This position is responsible for leading and managing all operational aspects of servicing and retaining clients. This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely. Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants.

The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact. They are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationship.

This position works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Acts independently to determine methods and procedures on new assignments and may provide guidance to other support personnel.

What You Get To Do:

• Develops, builds, and maintains solid client business relationships beginning with a positive onboarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues.
• Actively leads members of the core client team in successfully meeting client needs and delivering flawless fundamentals.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation.
• Leads the implementation process for the onboarding of new business for existing clients.
• Utilizes project management skills to track milestones and deliverables.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication setups.
• Understands, documents, and communicates clients’ technical and service specifications.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues.
• Completes special projects as assigned.
• Provides regular feedback to management team regarding client requirement status and business development opportunities.
• Proactively identify and recommend solutions for client and operational improvements.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

For consideration candidates will need:

Level I:

• Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
• A minimum of two (2) years of account management or related client/customer service experience in a healthcare setting.
• A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination.
• Two (2) years’ internal MedImpact experience may substitute for this requirement.
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

Level II:

• Bachelor's degree from four-year college or university.
• A minimum of four (4) years of account management or related client services experience.
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health-related entity.
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

Level III:

• Bachelor's degree from four-year college or university.
• A minimum of six (6) years of account management or related client services experience.
• Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health-related entity.
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

Computer Skills

• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.

Certificates, Licenses, Registrations

Pharmacy Technician license or national certification desired. Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role.

Other Skills and Abilities

• Must be exceptionally consultative face to face with clients.
• Outstanding numeric, verbal, written, logic, and analytical skills.
• Excellent organization, written and verbal communication skills.
• Good business acumen and understanding of the business processes of PBM services.
• Good decision-making skills, including expert problem-solving skills.
• Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities.
• Demonstrated ability to positively interact with clients at all levels of their organization.
• Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines.

Travel

This position requires domestic travel of up to 30% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to .

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA: To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.