Product Manager

Job Summary:

Location: LA, Chicago, New York, Texas

Division: Marketplace Product

Line Manager: Sr. Director, Product - Purchase

THE TEAM

The Marketplace Product team at Ticketmaster is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can’t miss out on.

THE JOB

As a Product Manager in our Purchase team, you’ll be responsible for developing features to support new revenue streams and optimizing Ticketmaster’s existing fan experience. You will work alongside the Sr. Director of Product and the rest of the team to drive the launch, rollout, and development of our modern fan platform.

Our product team manages the finding and selection of tickets for live events – how we make fans aware of which tickets are available for sale, what those tickets include, what they cost and more – in a highly performant, error-free environment.

As the landscape of the industry evolves, Ticketmaster is looking to identify new and innovative revenue streams that continue to make Ticketmaster the leading choice for our fans and clients. Some of the areas we are looking to innovate include how our fans upgrade and exchange tickets, expanding our ticket selection experience for major sporting tournaments, and continuing to build out our third-party ticketing offering.

But it doesn’t stop there. It’s imperative that we look for opportunities to continue to optimize the existing fan experience. This means that we need someone who is comfortable with data, has experience with AB testing, and isn’t afraid to challenge the status quo.

WHAT WE NEED YOU FOR

• Contributing to the entire product life cycle: - crafting roadmaps, defining, and prioritizing product requirements, delivery, and post-launch care.
• Helping to formulate clear and coherent business cases, competitive analysis, product support processes and configuration documentation.
• Defining product specifications using clear and consistent user stories, with acceptance criteria that are fully validated by relevant business stakeholders.
• Driving through the delivery of features from conception to launch, creating deployment plans and working with creative design, engineering, and operations teams to execute.
• Analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.

WHAT WE NEED YOU TO BRING

• 3-5 years product management experience in technology-focused business.
• Proven experience working with mobile responsive websites, preferably B2C e-commerce properties with high traffic.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understanding of agile product management techniques, including Epic and Story creation.
• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• Working with marketing, ad services, client account management and legal governance teams throughout the development cycle to ensure the product meets expectations.
• Proven product research and discovery skills including competitive analysis, usage reporting, data modelling, and testing.
• Demonstrable experience using analytics/BI tools, such as Google Analytics, Domo, or ContentSquare.
• Desirable practical experience of working with public facing web services/APIs.
• Desirable practical experience of delivering multivariate/A-B testing campaigns.

ABOUT YOU

• Exemplary interpersonal skills.
• Excellent presentation, written and oral skills.
• Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Comfortable dealing with ambiguity and aptitude to propose solutions.
• Natural curiosity about how things work and confidence with technical details.
• Results and delivery focused with an eye for quality and reusability.
• Ability to adjust priorities and approaches.
• Ability to work in a fast-paced environment with tight deadlines.
• Drive to be a subject matter expert and ambition to grow in the role.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The expected compensation for this position in California is: $100,000.00 USD - $125,000.00 USD

The expected compensation for this position in New York City is: $100,000.00 USD - $125,000.00 USD

The expected compensation for this position in Westchester is: $100,000.00 USD - $125,000.00 USD

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California or New York City applicant might be paid. It assumes that the successful candidate will be in California or New York City or perform the position from California or New York City. Similar positions located outside of California or New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and NYC Laws, a potential new employee’s salary history will not be used in compensation decisions.