Public Safety Dispatcher II

Salary : $5,052.67 - $6,467.07 Monthly
Location : Beaumont, CA
Job Type: Full-Time
Job Number: 24-45
Department: Police Support
Opening Date: 10/21/2024
Closing Date: Continuous
Summary Description
**PUBLIC SAFETY DISPATCHER II ONLY RECRUITMENT**
Under general supervision (Public Safety Dispatcher II), receives and processes routine and emergency calls and alarms; dispatches Police and other public service entities as required; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; and operates a variety of communication equipment including radio, telephone, and computer systems.
Representative Duties

1. Receives and processes routine and emergency calls and alarms; dispatches police and other public service entities as required; provides pre-arrival instructions; enters, retrieves, and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.
2. Screens incoming calls to determine necessity, priority and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City of Beaumont police operations; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; maintains calm in radio transmissions during hectic, tense, and dangerous situations.
3. Utilizes Computer Aided Dispatch (CAD) System in order to maintain accurate computer log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from various computer networks; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
4. Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype.
5. Monitors station security; monitors security and holding cell cameras.
6. Operates a variety of office equipment, including computers, copy machines, telephones, fax, email, and other various computer systems.
7. Prepares and types clear, concise, and comprehensive reports, forms, memorandums, correspondence, and records using correct sentence structure, grammar, and spelling.
8. Responds to requests for information from the public, City departments and outside agencies.
9. Establishes and maintains effective working relationships with city employees, the public, and other agencies with which the department interacts.
10. Responsible for reporting violations of departmental policy and procedures, regulations, or suspected criminal activity to an appropriate supervisor.
11. Performs related duties, as assigned.

Qualifications
Knowledge of:
Operations, services, and activities of a police communications center.
Operations of a computer aided dispatch system.
Current law enforcement codes, procedures, and practices.
Principles and practices of record keeping, security, and dissemination.
Techniques of questioning for both emergency and non-emergency calls.
Streets, landmarks, and geography of area.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
The proper care and use of communications, faxes and other office equipment related to the position.
Pertinent federal, state, and local laws, codes, and regulations.
Ability to:
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
React calmly and effectively to emergency situations.
Establish priority of emergency situations.
Effectively communicate and elicit information from upset and irate callers.
Analyze and interpret maps.
Perform routine multi-tasking functions.
Understand and work within the course and scope of duties and responsibilities.
Relate effectively to people of a variety of cultures, languages, disabling conditions and socioeconomic situations.
Analyze situations, apply departmental rules, and use common sense where no guidelines are readily available.
Work independently in the absence of supervision.
Understand and follow oral and written instructions.
Operate a variety of office equipment including a computer, teletype, and radio.
Type at a speed necessary for successful job performance.
Understand and adhere to City policies, procedures, rules and regulations.
Possess effective interpersonal skills, using tact, patience and courtesy.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience, Education and Licenses
Public Safety Dispatcher II
Education/Training:
Equivalent to the completion of the twelfth grade.
Posession of, or ability to obtain, a Peace Officer's Standards and Training (POST) Basic Public Safety Dispatcher certificate.
Experience:
Two years of communications or dispatch experience.
License or Certificate:
Must possess a valid California Class C Driver's License and maintain possession of such license during the course of employment.
The City of Beaumont offers a complete benefit package for full-time employees including CalPERS retirement, health care, dental coverage, vision care, life insurance, short term disability and life insurance. For more detailed information please visit our benefits page.
01
Do you have a P.O.S.T. Basic Dispatcher certificate?

• Yes
• No

Required Question