Enterprise Customs Specialist - Eastern Time Zone

Description
Position Title: Enterprise Customs Specialist
Reports To: Enterprise Customs Manager
Job Location: Green Office Location - EST Working Hours 8am-5pm. Employee may work at any of Green's offices.
Division: Global Trade Solutions
About Green
"Global Reach with a personal touch", that's the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200+ strong team with 15 offices across the US and growing.
At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.
Why this role is special..
The Enterprise Customs Specialist will handle Customs operations for our enterprise-level clients. This role is responsible for ensuring all relevant SOPs are followed, optimizing the efficiency of Customs clearance processes, finding efficiencies as well as solutions, and providing exceptional customer service to our clients.
The necessary qualifications include confidence in handling Customs Brokerage in a fast-paced environment, following required procedures and processes based on the client's requirements, and working effectively within a team spread throughout the United States.
How you will be successful....

• Follow requirements in the client-specific SOPs provided.
• Maintain SOP based on management guidance and continuously analyze for improvement and clarity.
• Monitor individual work while providing support to ensure high performance amongst the entire team.
• Manage all clients and shipments you are accountable for.
• Research errors, KPI inaccuracies, and delays to identify root causes and, when needed, work with management to fix such errors proactively.
• Completion of shipment from start to finish and willingness to work within an automated and technology-forward environment.
• Serve as a point of contact for clients.
• Develop and maintain strong relationships with clients, understand their needs, and provide tailored solutions and support.
• Address and resolve client issues and concerns promptly and effectively.
• Participation in client or internal calls and meetings.
• Implement and actively onboard new clients.
• Engagement in professional development and learning.

Key Competencies:

• Ensure compliance with all relevant regulations and laws, including tariffs, trade agreements, and import/export restrictions.
• Stay updated on changes in regulations.
• Prepare and submit accurate Customs entries and documentation.
• Ability to file multiple entry types and aptitude to learn for expertise gaps.
• Engage in innovative solutions to streamline operations.
• Proactively identify potential issues and opportunities and present solutions.
• Communicate effectively with internal and external stakeholders, including government agencies and Customs officials.

Work Environment:

• Office setting.

Responsibilities are subject to change and evolve over time.
What you will bring.....

• Customs Brokerage experience (minimum 2 years).
• Proficiency in Microsoft Office (Outlook, Excel, Word, etc.)
• Excellent attention to detail.
• Strong written and oral communication skills - this role will be customer-facing.
• Works with minimal supervision.

Preferred Qualifications:

• Certified Customs Specialist (NCBFAA) Designation.

What we offer.......
Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.

• Competitive salary between $45,000- $70,000 annually, based on qualifications, experience and location.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K) and company match.
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Weekly fruit baskets in office locations
• A tree planted for every new employee to Trees.org
• Optional 26 days remote annually
• Wellbeing Program.
• Training and Development.

Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at
Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CHQ-DOC-189.