Employee Benefits Dedicated Account Manager

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

What You’ll Do

As the dedicated account manager, you will assist our clients’ HR departments and our producers in the administration of group Life, Disability, Voluntary, and/or Absence contracts with The Standard. You will work with customer representatives to help them gain an understanding of both coverage & benefit features of the plans.

Key Responsibilities:

1. Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
2. Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
3. Serves as the liaison between the policyholder and The Standard.
4. Works closely with the employer to respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries.
5. Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
6. Maintains and protects personal information of the policyholder’s employees.
7. Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.
8. Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
9. Be actively involved with the sales rep and National Accounts Consultant in the acquisition, submission and implementation of new cases.
10. Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned inforce accounts.
11. Facilitate the enrollment process, which will involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.
12. Support company initiatives by implementing changes and/or participating on project work. Other duties as assigned – Participate in various projects or initiatives. Perform other duties as required by Manager.

The Skills and Background You’ll Need:

1. Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
2. Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
3. Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience.
4. Strong verbal and written communication skills.
5. Required to learn and have the ability to interpret federal, state and local leave regulations.
6. Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in customer service, human resources and/or account management; proven ability to develop effective business relationships and communicate with diverse audiences in many different settings; problem solving and decision making consistent with company objectives, or the equivalent combination of education and/or relevant experience.
7. Education: High School Diploma Required. Bachelor’s degree in marketing, Business or related field preferred.
8. FMLI or CEBS professional certification preferred.
9. Professional Certification: Life and Disability insurance license for California preferred.
10. Other: Personal automobile is available for business use with adequate insurance and a safe driving record.

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

Salary Range:

$72,250.00 - $105,750.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.