Company Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
Job Summary
We are seeking a Computer Repair/Customer Service Associate to join our team. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The Associate will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.
Responsibilities
Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform PC hardware and software troubleshooting, repair, and maintenance
Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
Execute data recovery and loss prevention tasks
Upgrade and install software, ensuring compatibility and optimal performance
Perform network installation and maintenance (wired, wireless, LAN, WAN)
Manage virus protection and Spyware/Adware removal
Enhance security solutions for home and small business technology
Deliver one-on-one training for customers on various technology topics
Collaborate with Senior Technicians, seeking guidance and support when needed
Qualifications
Associate's degree in a technology-related field, or equivalent experience
Minimum of 2 years of experience providing technical support
Knowledge of PC troubleshooting and repair
Strong communication and customer service skills
Familiarity with Windows OS and experience with Mac and Apple products
Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
Valid driver's license and clean driving record
Preferred
Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
A+, Network+, or other relevant certifications
Benefits/Perks
Opportunity to join an incredible company that values people and results
Make a significant contribution to our history-making journey
Be a part of a supportive and caring team that prioritizes learning and growth
Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.