Manager of Key Accounts

OUC - The Reliable One , is presently seeking a Manager of Key Accounts to join the Customer Experience & Sales division.

At OUC, we are dedicated to fostering a culture of innovation, sustainability, and community engagement. We are looking for visionary leaders who recognize the value of diverse experiences in driving industry transformation.

We are looking for a strategic and results-driven professional to manage and direct our Key Accounts (Large Customer) team. In this role, you will collaborate with internal teams to develop strategies that align with OUC’s business goals, policy objectives, and reputation management. Your ability to build and maintain strong relationships with stakeholders will be critical in ensuring the success of OUC's initiatives and maintaining our high standards of customer service.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

The ideal candidate will have:

• Bachelor’s degree in Business or related field from an accredited college or university.
• Minimum of seven (7) years of progressive experience with roles in customer service, finance/pricing, sales, account management, business development and/or sustainability, (required) to include:
• Three (3) years of experience with large commercial customers;
• Three (3) years of managerial/supervisory experience;
• Valid Driver’s license (required);
• Electric or Water utility experience (preferred);
• Special training/certifications to be completed as indicated:
• Certified Energy Manager (CEM) within 2 years of hire and
• Achieve APPA Key Accounts certification within 1 year of hire.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account.
• Paid vacation, holidays, and sick time
• Paid parental leave
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule.

Salary Range: $125,000.00 to 156,000.00 yearly commensurate with experience.

Location: “The Greenest Building in Downtown”- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801

Job Purpose:

Develop and execute targeted sales plans and stakeholder relationships with OUC’s largest and most complex customers for the purposes of enhancing customer satisfaction, growing revenue, and strengthening relationships. In collaboration with other internal groups, develop and execute strategies for the success of OUC’s business goals, policy objectives, and reputation management.

Primary Functions:

• Build and execute customer-specific Key Account Plans; leverage and grow sales opportunities with top accounts;
• Identify opportunities and relevant products, service offerings and technologies, growth and retention targets, and timelines; develop a communication strategy within the Key Account Plans;
• Create overarching sales forecasts/targets and performance metrics for OUC products and services, including non-regulated services;
• Develop a process to utilize customer data to perform analysis for revenue growth and/or retention and to provide value added recommendations to Key Account customers and OUC stakeholders;
• Create and/or coordinate opportunities to promote OUC via reputation, sustainability, products and services, technologies and ability to add value to both existing and potential new accounts;
• Oversee and review the contract administration process;
• Manage, grow and develop Key accounts team. Provide coaching, manage performance and provide professional development opportunities;
• Develop and share insights and information through proactive pursuit of knowledge about current and future industry trends;
• Assess the competitive landscape to identify new business development opportunities;
• Collaborate with internal stakeholders to leverage communication, brand recognition and enhancement strategies for expanding key account customer base and contracts;
• Represent OUC at industry or professional association meetings and other events.
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to, the following:
• Direct interaction with large and strategic Commercial customers; electric and water utility account management;
• Utilizing customer business portfolio and activities and/or industry information to develop strategic priorities and account plans;
• Analysis, interpretation and usage of energy and/or water consumption;
• Contract administration oversight and delivery;
• Ability to comprehend sales and/or account management strategy development and execution;
• Exhibit excellent verbal and written communication skills.

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s degree in Business or related field from an accredited college or university.
• Minimum of seven (7) years of progressive experience with roles in customer service, finance/pricing, sales, account management, business development and/or sustainability, (required) to include:
• Three (3) years of experience with large commercial customers;
• Three (3) years of managerial/supervisory experience;
• Valid Driver’s license (required);
• Electric or Water utility experience (preferred);
• Special training/certifications to be completed as indicated:
• Certified Energy Manager (CEM) within 2 years of hire and
• Achieve APPA Key Accounts certification within 1 year of hire.

Working Conditions:

This job is performed in an office work environment and is absent of disagreeable working conditions.

Physical Requirements:

This job consists of speaking, hearing, reading, typing and writing. This job may require lifting up to twenty (20) lbs.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.