Area Lead Nurse - Boston - Rotating Locations Boston, MA

Area Lead Nurse - Boston - Rotating Locations

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

“What I love most is working with individuals dedicated to supporting one another. There's a spirit amongst the team to help each other grow, learn, and accomplish goals— both personally and professionally.” — Christina C., Senior Nurse

About the Role:

The Area lead nurse will be a dynamic and influential nurse leader within our clinics. Their responsibilities will involve guiding and inspiring our support team members through various developmental activities. As a partner of the clinic leadership team, they will directly assist in clinic performance and health, ensuring optimal patient care, medical quality standards, and operational efficiency.

This role will serve as a leader and a teacher, actively participating in developing and administering initiatives and training programs for the clinic and the broader company audience. As an advocate, they will ensure that our support team members have a voice in clinic leadership discussions.

Above all, their role as nurses remains paramount, maintaining high-quality patient care and leading by example.

This role will be 100% In clinic 16 shifts per 4-week block:

• 12 shifts dedicated to home clinic per 4-week block
• 4 shifts per four-week block in assigned training clinic site

Core Clinical LVT Responsibilities:

• Help veterinarians administer anesthetics; prepare patients for surgery and dental procedures; monitor patients throughout surgery and recovery; assist in surgery and dental procedures; administer fluids; perform support therapy to patients in surgery and post-op.
• Help the veterinarian treat patients and assist in medical or surgical procedures such as irrigating wounds, medication administration, and bandaging.
• Perform clinical laboratory procedures. Run in-house diagnostics as required or prepare samples for shipment to the laboratory. Maintain Idexx lab logs.
• Take radiographs using a hands-free method.
• Keep patients clean and dry at all times, keeping cages and hospital environments clean and scent-free.
• Admit and discharge patients on the doctor’s orders, being especially careful to ensure that patients being discharged are well-groomed and alert with normal vital parameters.
• Answer client questions one-on-one pertaining to various aspects of animal care up to, but not including, controversial items where appropriate or beyond skill level, consult clinic veterinarian.
• Prepare and administer or dispense medications in accordance with veterinarian instructions. This may include controlled substances, which should be logged appropriately.

Training Responsibilities:

• Area Support —Area Lead Nurses will be assigned approximately 3 clinics in addition to their ‘home’ clinic, where they will be responsible for training nursing staff and upholding medical quality metrics as defined in the Patient Care Index.
• Nurse Recruitment and Hiring - Assist Clinic Managers in the hiring decision of Nurses for the clinics they oversee. Participate in local recruitment endeavors and support events organized by the recruitment marketing teams.
• Clinical Staff Onboarding - Collaborate with the clinic manager to coordinate a comprehensive onboarding program for the nursing team, ensuring smooth integration and familiarization with the organization's policies, procedures, and culture.
• New Clinic Launch - Work with clinic launch teams to support near clinic openings and train new staff in the Bond ways of working.
• Upskilling and Development - Maintain a skills checklist and development roadmap for every Nurse at assigned clinics. Review individual progression regularly and share findings with CMs/MDs to be used for performance reviews. Participate in performance reviews when necessary.
• Medical Quality - Ensure the delivery of high-quality medical care by remaining familiar with and maintaining medical protocols, conducting audits of staff and facilities, and implementing quality improvement initiatives in collaboration with the clinic CM and the Associate Director of Nursing.
• Educational Programming - Develop or source training materials and lectures to facilitate the learning and development of team members in assigned clinics through regularly scheduled events. Create and deliver CE training to encourage stretch learning opportunities and hold events with outside Nurses to support recruitment efforts.

Skills of this leader include:

• Continued Education: A lifelong learner continuously develops the skills and perspective required to meet the needs of the team and hospital.
• Developing Nurses and Assistants: Have an awareness of the developmental goals of those on their team and can provide resources to take on challenging tasks and assignments to support their growth.
• Clear and Effective Communication: Sets clear expectations, equitably distributes workload, and communicates clearly as a team leader.
• Drive for Results: Takes initiative. Can be relied upon to meet or exceed objective goals. Able to troubleshoot solutions or identify someone who can.
• Effective Teambuilder: Blends individuals’ strengths and creates a strong Team spirit. Frames success in terms of the whole Team. Fosters openness and a sense of belonging.
• Managing Vision & Purpose: Communicates vision in an inspiring way to those on their team. Breaks larger goals into chunks to celebrate and encourage progress and momentum. Understands what motivates the members of their team and uses this knowledge to create a climate of excellence.
• Peer Relationships: Is able to quickly build strong relationships with team members, both new and established. Is collaborative; can solve problems in a way that is fair to other groups. Can deliver candid feedback in a well-received way.
• Prioritization: Good time management skills. Able to determine which issues require immediate attention and action.
• Safety Management: Fosters a culture committed to the safety of team members, pets, and clients.
• Self Aware: Has self-knowledge of strengths and weaknesses. Proactively seeks feedback from team members and peers and develops action plans to address any concerns.
• Veterinary Quality: Understands the factors that contribute to overall Quality of Care and works successfully to fortify them throughout their Clinic.

Qualifications:

• A veterinary technician certification or licensure (CVT, RVT, LVT, or LVMT) regardless of state mandates.
• 4+ years experience as a veterinary technician.
• Previous experience in a managerial role within a veterinary clinic or similar healthcare setting is preferred.

We Offer:

• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs.
• Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond Vet, discounted Bond Vet services for pets.
• Dedication to your financial future: competitive pay, 401k with partial company match, commuter benefits.
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust.

Our Values:

We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.

We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.

We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.

We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office.

We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.