We are looking to hire a Consulting Project Management - Operations Manager to join our team.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Responsibilities
Account Delivery Management
- Maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management.
- Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.
- Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure.
- Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed.
- Communicates current view of delivery to customer stakeholders, as appropriate.
Intellectual Property (IP)
- Utilizes existing intellectual property (IP) and collective knowledge and provides recommendations for improvement.
Relationship Development
- Engages with other project managers and customer stakeholders at the customer site using technical expertise, develops stakeholder relationships, and escalates issues and ambiguous situations as needed.
- Facilitates customer satisfaction by engaging with customers in a positive manner, reviewing customer feedback, and builds trusted relationships.
Initiation
- Drives project initiation for projects of low complexity with support from senior colleagues.
Contracting
- Facilitates contracting process by socializing the need for customer contractual amendments or partner resourcing.
Planning
- Develops detailed project management plan to drive predictable delivery for projects of low complexity.
Monitoring and Controlling
- Oversees core project metrics projects of standard complexity to ensure adherence to key performance indicators (KPIs).
Closure
- Maintains timely project closure by completing project sign off tasks.
Business Growth
- Develops accountability for the financial health of a project or program.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in related field AND 2+ years experience in project management
- OR equivalent experience.
Other Requirements
- Secret Clearance: The successful candidate must have an active U.S. Government Secret Security Clearance.
- Citizenship & Citizenship Verification: This position requires verification of U.S citizenship.
Additional or Preferred Qualifications
- Bachelor's Degree in related field AND 5+ years experience in project management
- OR equivalent experience.
- Project Management Professional (PMP) or Certified Associate Project Management (CAPM) certification.
Consulting Project Management IC3 - The typical base pay range for this role across the U.S. is USD $71,600 - $145,400 per year.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances. #J-18808-Ljbffr